SOPHiA GENETICS
Biotechnology
ITSupportSpecialistIntern
“IT Support Specialist Intern at SOPHiA GENETICS. Skills: IT Support, System Administration, Scripting, Dashboards. Assist with optimizing service desk portal. Automate internal service desk portal”
What You'll Achieve.
Improve IT support experience; Streamline workflows
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree (or equivalent) in Computer Science or a related field, Excellent written and verbal communication skills, Ability to work in a fast-paced, collaborative environment
Nice to Have
Experience with system administration, Familiarity with Microsoft 365 and Apple environments, Some knowledge of scripting languages (PowerShell, Bash/Shell, Python), Awareness of security and compliance concepts (SOC2, C5)
What You'll Do.
Assist with optimizing service desk portal
Automate internal service desk portal
Improve IT support experience
Ensure smooth IT operations
Enhance user experience
Contribute to IT solutions
Assist in creation of dashboards
Test infrastructure dashboards
Help document workflows
Monitor internal helpdesk
Manage internal helpdesk
Respond to IT requests
Support RBAC configuration
Support user accounts
Support access permissions
Maintain secure IT systems
Maintain efficient IT systems
Manage IT support activities
Report IT support activities
How You'll Work.
Team & Collaboration
Work closely with IT team; Collaboration with engineers; Gain experience working with cross-functional teams
Communication Scope
Excellent written communication skills; Excellent verbal communication skills; Clearly explain technical issues; Maintaining KB
Process & Methodology
Project tracking software, Issue management software
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