ITSupportSpecialistII

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. IT Support Specialist II (On-site) Role summary This is an on-site role in Riyadh. Your main job is helping office staff with their everyday IT problems, from software and account issues to connectivity, along with looking after the hardware they use. That side of the role covers handing out equipment, receiving and checking returned devices, and registering everything in the hardware asset management system. When the Riyadh office has no user issues to handle and no equipment to process, you turn to the remote Service Desk ticket queue. We are looking for someone dependable who can work through unfamiliar problems independently and see them through to a fix. Your tasks will include: Being the first point of contact for IT requests, whether someone walks up to the desk or submits a request through the ticketing system, by email, or over chat. Triaging, prioritizing, resolving, and escalating Service Desk tickets within Service Level Agreement (SLA) targets. Supporting end-user hardware and software, including laptops and desktops, peripherals, printers, mobile devices, and meeting-room and AV equipment. Handing out and collecting devices, running basic diagnostics to decide whether to repair a device or send it for service, coordinating repairs with the relevant provider, and keeping hardware asset and software-license records a