Zühlke
ITSupportSpecialist
“IT Support Specialist at Zühlke. Skills: IT support, technical support, troubleshooting. provide group-wide professional and competent technical support via ticket system, on-site or telephone. support users in their use of applications such as Microsoft 365, VPN, VMware Horizon, MDM (mobile device management) on multiple platforms like Windows, macOS, Android and iOS”
What You'll Achieve.
constant improvement of our processes
Industry & Context.
resolving, troubleshooting, and supporting incidents
happy to travel occasionally for training, workshops, and social gatherings, willing to travel regularly across European office locations (including Switzerland, Germany, UK, Austria, Serbia, and Bulgaria) to provide on-site IT support coverage, support offices without dedicated IT presence, and ensure continuity during colleague absences or leave periods
What They're Looking For.
Must Have
minimum of 3 years of professional experience in IT support, proven work experience in resolving, troubleshooting, and supporting incidents for different types of end users, both software and hardware, experience in supporting Windows, macOS, and client software, good written and verbal communication skills, Fluency in English, prioritise work based on department and production objectives, keep up with technical innovation and trends in IT support
Nice to Have
Certification as Microsoft Certified Professional / CompTIA A+, VMware Workspace ONE UEM or other MDM certification
What You'll Do.
provide group-wide professional and competent technical support via ticket system
support users in their use of applications such as Microsoft 365
MDM (mobile device management) on multiple platforms like Windows
identify optimisation potential and actively contribute to the constant improvement of our processes
provide basic support for meeting rooms/AV equipment
maintain the IT warehouse and support the device lifecycle process (asset management
How You'll Work.
Team & Collaboration
part of the highly motivated Global IT Support team
Communication Scope
good written and verbal communication skills; Fluency in English
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