The Wickaninnish Inn
Hospitality
ITSupportSpecialist
“IT Support Specialist at The Wickaninnish Inn. Skills: IT Support, System Maintenance, Troubleshooting. Provide technical support. Address hardware issues”
Industry & Context.
Problem-solving skills; Troubleshooting
Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
Associate's degree in IT or CS, 2 years of IT support experience, Knowledge of computer hardware, Knowledge of software, Knowledge of networking, Knowledge of cybersecurity concepts, Excellent troubleshooting skills, Excellent problem-solving skills, Good communication skills, Good interpersonal skills, Ability to work independently, Ability to work as part of a team, Flexibility to work evenings, Flexibility to work weekends, Flexibility to work holidays, Commitment to the position
Nice to Have
Experience in hospitality industry, Knowledge of HTML, Knowledge of CSS, Knowledge of JavaScript, Knowledge of PHP, Knowledge of SQL, Experience with Laravel framework, Experience with LAMP, Knowledge of Fortinet Firewalls, Knowledge of VPNs, Knowledge of Cisco switching, Experience with Linux KVM, Knowledge of Microsoft Active Directory, Knowledge of Microsoft 365 hybrid environments
What You'll Do.
Provide technical support
Address hardware issues
Address software issues
Address network issues
Address IT system issues
Troubleshoot IT problems
Assist with system maintenance
Assist with system updating
Perform routine system checks
Perform preventative maintenance
Assist staff with IT setup
Assist staff with IT equipment use
Assist staff with software applications
Provide training to staff
Guide staff on IT best practices
Escalate complex issues
Assist in managing IT inventory
Maintain IT equipment
Maintain accurate records
How You'll Work.
Team & Collaboration
Work as part of a team
Communication Scope
Communication skills
Applying for this IT Support Specialist role?
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