Teasdale Latin Foods
ITSupportSpecialist
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optimal for Mid candidates.
“IT Support Specialist at Teasdale Latin Foods. Skills: IT Support, Help Desk, Windows 11, Microsoft Office 365, Entra, Active Directory, Network Troubleshooting, Incident Management. oversee incoming requests for hardware, software, network, and telephony issues. ensuring timely resolution or escalation to the appropriate teams”
What You'll Achieve.
ensuring timely resolution or escalation; meeting business SLAs; ticket volume management
Industry & Context.
analytical skills; assess and prioritize issue criticality; Ability to solve problems by considering multiple solutions to the same problem or multiple methods of arriving at a solution
Travel is required as the job dictates
What They're Looking For.
Must Have
High School diploma or equivalency, Ability to respond to customer requests with tact, diplomacy, and a sense of urgency, Demonstrated experience supporting Windows 11, Microsoft Office 365, Entra, and Active Directory in a corporate environment, Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes, A customer service orientation, with excellent listening, interpersonal, written, and oral communication skills, Highly self-motivated and directed with analytical and organizational skills, Highly detail-oriented with the ability to organize, schedule, and prioritize tasks and responsibilities, as well as certain departmental functions, to improve efficiency, Experience working in a team-oriented, collaborative environment, Ability to solve problems by considering multiple solutions to the same problem or multiple methods of arriving at a solution, Experience working with ticket tools and Incident, Problem, and Change Management processes (ITIL), Experience performing Microsoft Entra and Microsoft Active Directory, AD Domains, and relevant tasks
Nice to Have
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus
What You'll Do.
oversee incoming requests for hardware
ensuring timely resolution or escalation to the appropriate teams
assessing and prioritizing issue criticality
communicating with leadership to ensure meeting business SLAs
Act as the primary point of contact for IT issues
respond to incoming support requests via the ticketing system
diagnose and resolve hardware
Processing of Incident
and IT requests (1st and 2nd level support)
Administer user accounts
and security groups in Azure AD/Entra and M365
and troubleshoot laptops
and peripherals (printers
and related hardware)
manage OS imaging/patching via internal applications
Support Microsoft Office 365
Create and maintain knowledge base document all troubleshooting steps in ticketing systems
Network connectivity issues
and IP-based telephony
Partner with Tier 3 and other IT team members or vendors on complex issues
Manage incoming ticket assessment and resolution
and monthly ticket volume management
How You'll Work.
Team & Collaboration
escalation to the appropriate teams; Partner with Tier 3 and other IT team members or vendors on complex issues; Experience working in a team-oriented, collaborative environment
Communication Scope
excellent listening, interpersonal, written, and oral communication skills; communicating with leadership
Process & Methodology
organize, schedule, and prioritize tasks and responsibilities
Full Job Description
## **IT SUPPORT SPECIALIST - ATWATER, CA** OVERVIEW: This role will oversee incoming requests for hardware, software, network, and telephony issues, ensuring timely resolution or escalation to the appropriate teams. This role requires having strong analytical skills, technical expertise, and the ability to manage multiple tasks effectively. This role also requires assessing and prioritizing issue criticality, as well as communicating with leadership to ensure meeting business SLAs. ## **WHAT YOU 'LL DO:** * **Incident Management: ** Act as the primary point of contact for IT issues, respond to incoming support requests via the ticketing system, and diagnose and resolve hardware, software, and network issues. Processing of Incident, Problems, Change, and IT requests (1st and 2nd level support) * **Systems Administration:** Administer user accounts, permissions, and security groups in Azure AD/Entra and M365. * **Endpoint Management:** Configure, deploy, and troubleshoot laptops, desktops, tablets, and peripherals (printers, scanners, and related hardware); manage OS imaging/patching via internal applications. * **Application support :** Support Microsoft Office 365, PowerPoint, Visio, VPN clients, and other software. * **Documentation & Training:** Create and maintain knowledge base articles; document all troubleshooting steps in ticketing systems. * **Network Troubleshooting:** Network connectivity issues, including TCP/IP, DNS, DHCP, VPN configurations, and IP-based telephony. * **Escalation & Collaboration:** Partner with Tier 3 and other IT team members or vendors on complex issues. * **Ticket Management:** Manage incoming ticket assessment and resolution. May require reporting on daily, weekly, and monthly ticket volume management. ## **WHAT YOU 'LL NEED:** * High School diploma or equivalency. * Ability to respond to customer requests with tact, diplomacy, and a sense of urgency. * 2-3 years of Help Desk, IT support, or computer technician experience, or equiva
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