PlayStation Global
ITSupportSpecialist
“IT Support Specialist at PlayStation Global. Skills: Tier 2 technical support, scripting, automation, device management. Deliver advanced Tier 2 technical support. Contribute to and utilise automation”
What You'll Achieve.
raise the bar for service excellence; remove friction in daily workflows; providing excellent customer service; identifying knowledge gaps; seamless and empowering user experience; improve operational efficiency; improve endpoint performance; improve consistency, efficiency, and service quality
Industry & Context.
solving complex problems; problem-solving skills; Analytical and detail-oriented approach
What They're Looking For.
Must Have
5–8 years of experience providing IT support in a large, enterprise environment, working knowledge of Windows, macOS, and Linux administration, Hands-on experience with modern device management tools such as Intune and JAMF Pro, Experience creating or maintaining scripts using PowerShell, Bash, Python, or similar scripting languages, understanding of core networking, security, and storage fundamentals, Experience supporting Microsoft 365, Exchange/Outlook, and collaboration platforms, Working knowledge of Active Directory, Group Policy, and identity management concepts, Excellent communication and interpersonal skills
Nice to Have
Some exposure to virtualization or cloud platforms (vSphere, Azure, AWS), Exposure to developer tooling (GitHub, CI/CD pipelines, SaaS platforms), Experience in IT enablement or productivity engineering initiatives, Awareness of endpoint analytics and Zero Trust principles, Working knowledge of scripting and automation concepts in PowerShell, Bash, or Python, Familiarity with automation workflows, APIs, or operational tooling, ITIL Foundation certification or higher
What You'll Do.
Deliver advanced Tier 2 technical support
Contribute to and utilise automation
Identify opportunities to streamline operational processes
Collaborate closely with Client Platform Engineering
Provide support across enterprise systems
Contribute to project management activities
Create and maintain technical documentation
Assist with maintaining and improving operational tooling
Mentor Tier 1 and Tier 2 support engineers
Ensure compliance with SIE’s Global Information Security Policy
Champion IT Service Management (ITSM) best practices
How You'll Work.
Team & Collaboration
Collaborate closely with Client Platform Engineering, Global IT, and Security teams; comfortable working independently while collaborating with global IT and engineering teams; contribute to cross-functional projects; Collaborative team player
Communication Scope
Excellent communication and interpersonal skills; relationship-building skills
Process & Methodology
planning, coordination, deployment of new technologies
Applying for this IT Support Specialist role?
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