Penn State
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at Penn State. Skills: Endpoint Management, IT Support, Hardware Deployment, Vulnerability Remediation. Support computer hardware from quote through purchasing. Inventory endpoint devices”
Industry & Context.
Problem-solving abilities
Evening work, Weekend work, Rotating on-call service
What They're Looking For.
Must Have
2+ years of relevant experience, General Equivalency Diploma (GED) or High School (HS)
Nice to Have
Experience with Mac OS and iOS
What You'll Do.
Support computer hardware from quote through purchasing
Inventory endpoint devices
Image endpoint devices
Deploy endpoint devices
Lifecycle endpoint devices
Remediate vulnerabilities on endpoint devices
Provide direct IT support services
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot network issues
Troubleshoot server issues
Implement new solutions
Support varied software needs
Evaluate customer needs
How You'll Work.
Team & Collaboration
Deskside Support Team; Endpoint Management group
Communication Scope
Written communications; Verbal communications
Full Job Description
# **APPLICATION INSTRUCTIONS:** * ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please [login to Workday](https://www.myworkday.com/psu/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0Q1QI~*qyZ5PNog5Ug~/cacheable-task/2998$46522.htmld#backheader=true) to complete the[ internal application process](https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ). Please do not apply here, apply internally through Workday. * ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please [login to Workday](https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fpsu%2Fd%2Finst%2F13102!CK5mGhIKBggDEMenAhIICgYI1A0QkwE~%2Fcacheable-task%2F23748%245.htmld%23TABINDEX%3D0&data=04%7C01%7Crkh108%40psu.edu%7C4eae4f0ec9854dd03b6808d9663d0c90%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C637653234648637442%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wChxz3SXc%2F99%2BgXQFsovztGrTOzodVW2mRVTZHPgZrA%3D&reserved=0) to complete the [student application process.](https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday. * ## If you are NOT a current employee or student, please click “Apply” and complete [the application process for external applicants](https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf). ### **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see[Notice to Out of State Applicants](https://hr.psu.edu/current-employee/flexible-work-arrangements/out-of-state-notice?utm_source=workday&utm_medium=req&utm_campaign=Oct23&utm_id=out-of-state). ** ### **POSITION SPECIFICS** Th
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