Ontic
AI, Software, Security
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Specialist at Ontic. Skills: End-user support, Endpoint administration, macOS, Windows. Serve as in-office point of contact. Troubleshoot hardware/software issues”
What You'll Achieve.
Teammates feel supported, safe, and productive; Issues are handled quickly with clear communication; Devices are consistently configured, patched, and compliant; Inventory is accurate and audit-ready; A/V “just works” for meetings and on-site collaboration; Common issues are documented and automated over time
Industry & Context.
Root cause analysis; Problem-solving
On-site: Monday–Friday, 8:00am–5:00pm Central, Able to reliably commute and be in the office every workday
What They're Looking For.
Must Have
3+ years of hands-on IT support experience, working knowledge of macOS and Windows administration and troubleshooting, Experience with Jamf and/or equivalent MDM, Experience with Intune (or equivalent Windows management experience), Strong, hands-on scripting and automation experience (macOS-focused), Demonstrated expertise in computer & mobile device management (MDM), Proficiency administering Microsoft Office / Microsoft 365, Working knowledge of Microsoft Active Directory concepts and administration, Familiarity with endpoint security tooling, Experience supporting A/V equipment in an office environment, ticketing discipline and experience with systems like Jira Service Management (JSM) or similar, Excellent written and verbal can explain technical concepts clearly to non-technical teammates, Reliable on-site presence and ability to manage multiple competing priorities
Nice to Have
Experience with Jamf Security Cloud, Familiarity with identity/access tooling and concepts, Familiarity with cloud fundamentals and basic administration concepts in AWS and Azure, Experience supporting Android Enterprise workflows and mobile fleet management, Comfort supporting Linux endpoints beyond basics, Experience in environments with compliance requirements, Basic networking troubleshooting skills, Experience improving IT processes
What You'll Do.
Serve as in-office point of contact
Troubleshoot hardware/software issues
Own tickets from intake
Administer and support macOS and Windows devices
and configure new computers
Manage device posture and compliance
Support Android devices
Support Linux endpoints
Support endpoint security tooling
Apply security concepts
Provide on-site support for A/V needs
Maintain meeting space readiness
Maintain accurate IT asset inventory
Track lifecycle events
Coordinate shipping/receiving
Build and maintain automations
Reduce repetitive work
Improve user experience
Strengthen device management outcomes
Standardize repetitive tasks
How You'll Work.
Team & Collaboration
Partner with remote IT/InfoSec/DevOps; Explain technical concepts clearly to non-technical teammates
Communication Scope
Excellent written and verbal; Explain technical concepts clearly
Full Job Description
Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/. Who You Are The IT Support Specialist is the friendly, in-office frontline support for Ontic’s Austin team—owning day-to-day end-user support, endpoint administration, A/V readiness, and inventory accuracy. This role is hands-on, customer-focused, and accountable for keeping teammates productive, secure, and successful. Schedule & location - On-site: Monday–Friday, 8:00am–5:00pm Central - Location: Ontic — 1608 W 5th Street, Austin, TX 78703 - Attendance: Able to reliably commute and be in the office every workday Key Responsibilities End-user support & help desk - Serve as the in-office point of contact for IT support requests, walk-ups, and incident triage - Troubleshoot hardware/software issues across macOS and Windows with a calm, user-friendly approach - Own tickets from intake to resolution; provide clear updates, timelines, and documentation - Partner with remote IT/InfoSec/DevOps as needed for escalations and root cause analysis Endpoint administration (Mac, Windows, mobile) - Administer and support macOS and Windows devices, including provisioning, configuration, and lifecycle management — with strong ownership of MDM workflows and device compliance at scale - Image, provision, and configure new computers for onboarding (standard builds, enrollment, a
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