Onebrief
Infrastructure & Security
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at Onebrief. Skills: IT support, System administration. Own onboarding operations. Own offboarding operations”
Industry & Context.
Troubleshooting
10% travel
What They're Looking For.
Must Have
1+ years experience, Troubleshooting skills, Written and verbal communication skills, Organizational skills, Ability to work EST hours, U.S. Citizenship, Ability to travel up to 10%
Nice to Have
Experience supporting onboarding/offboarding, Hardware deployment experience, IT asset management experience, Jira administration experience, Google Workspace administration experience, Slack administration experience, SaaS platforms administration experience, User access reviews experience, Application audits experience, IT compliance activities experience, Knowledge base articles experience, SOPs experience, End-user documentation experience, macOS endpoint management, Windows endpoint management, Degree in Computer Science, Degree in Information Technology, Relevant certifications
What You'll Do.
Own onboarding operations
Own offboarding operations
Coordinate employee onboarding
Coordinate employee offboarding
Manage account provisioning
Manage access management
Manage hardware deployment
Manage hardware recovery
Manage hardware lifecycle
Track company hardware
Maintain company hardware
Deploy company hardware
Recover company hardware
Replace company hardware
Ensure asset records accuracy
Serve as first contact
Troubleshoot user issues
Escalate complex issues
Create knowledge base articles
Maintain knowledge base articles
Improve knowledge base articles
Create internal support documentation
Maintain internal support documentation
Improve internal support documentation
Assist with user access reviews
Assist with application activity audits
Support security requirements
Support compliance requirements
Act as point of contact
Coordinate legal hold processes
Ensure device preservation
Ensure account preservation
Ensure data preservation
Reconcile IT purchases
Maintain IT documentation
Assist with Jira configuration changes
Assist with Jira user requests
Assist with Jira workflow updates
Assist with Jira platform maintenance
Draft end-user communications
Distribute end-user communications
How You'll Work.
Team & Collaboration
Collaborate with distributed team
Communication Scope
Technical concepts communication
Full Job Description
ABOUT ONEBRIEF Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. ABOUT THE ROLE As an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn. WHAT YOU’LL DO - Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates. - Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date. - Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escal
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