JetBrains
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at JetBrains. Skills: IT Support, Hardware troubleshooting. Provide technical support. Set up new computers”
What You'll Achieve.
Take pride in work
Industry & Context.
Fix errors
What They're Looking For.
Must Have
IT Helpdesk Support experience, Fluent English
Nice to Have
Share knowledge with peers, Quickly come up with solutions remotely
What You'll Do.
Provide technical support
Modernize old computers
Decide hardware choices
Advise on hardware issues
Advise on software issues
Maintain IT equipment
Maintain copy machines
Maintain video conferencing systems
How You'll Work.
Communication Scope
Communicate patiently; Communicate politely
Full Job Description
JetBrains has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The JetBrains IT department is made up of 30 people who daily support the whole IT infrastructure of the company. The team is currently looking for an IT Support Specialist. We'll be happy to have you on our team if you: Can take apart and repair any computer. Can fix errors in the operating system in different ways (not only by reinstalling the OS). Will communicate patiently and politely with users who experience issues. Know how local networks and the Internet work. Enjoy disassembling all kinds of devices to learn more about them. Don't mind soldering a damaged wire. Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning. Want to grow as a professional, to master and apply new approaches and technologies. Take pride in the work you do. Have previous IT Helpdesk Support experience. Speak fluent English. We'll be super excited if you: Are eager to share your knowledge with your peers. Can quickly come up with solutions when communicating with users remotely. What tasks we have in store: Providing technical support to all JetBrains employees. Setting up new computers, fixing and modernizing the old ones. Deciding what hardware will be a better choice for a particular case. Advising JetBrainers on any hardware or software-related issues. Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace o
Applying for this IT Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about JetBrains?
Real rants from real employees. Read before you apply.