INFUSE
ITSupportSpecialist
“IT Support Specialist at INFUSE. Skills: End-User Support, Ticket Ownership, Documentation and Knowledge Base. Provide remote IT support. Troubleshoot issues with Windows 10/11, macOS, Microsoft 365, Google Workspace, VPN, Wi-Fi, browsers, and business applications”
Industry & Context.
Troubleshoot issues; Structured in troubleshooting
What They're Looking For.
Must Have
2+ years in IT support, helpdesk, or a user-facing IT role, Windows 10/11 support experience in a business environment, Hands-on experience with Microsoft 365 or Google Workspace, Basic identity and access knowledge: users, groups, MFA, passwords, permissions, Networking basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, Experience with a ticketing system (Jira SM, Zendesk, Freshservice, ServiceNow, or similar), Good written ability to work independently and escalate appropriately
Nice to Have
Microsoft Entra ID / Azure AD experience, MDM tools: Intune, Jamf, Mosyle, Kandji, or similar, Scripting/automation: PowerShell, Power Automate, Google Apps Script, basic APIs, ITIL awareness or ITSM experience, Onboarding/offboarding workflow experience, Technical documentation or KB writing experience, Familiarity with AI-powered productivity tools (ChatGPT, Microsoft Copilot, Claude or similar) and ability to support basic user questions around their adoption and usage
What You'll Do.
Provide remote IT support
Troubleshoot issues with Windows 10/11
and business applications
Communicate clearly with users
Own the full ticket lifecycle
Support onboarding and offboarding
Provide basic support in Microsoft Entra ID / Azure AD
Handle user requests in Microsoft 365 and Google Workspace
Create and maintain internal IT documentation
Document recurring issues
and support procedures
Keep documentation current
Notice patterns and help improve the support experience
Suggest durable fixes
Standardize onboarding/offboarding
Support internal scripts or automations
How You'll Work.
Team & Collaboration
Work with documented processes and escalation paths; Support from more experienced team members; Comfortable in a distributed team
Communication Scope
Communicate clearly with users; Set expectations; Provide updates; Follow through until resolution or escalation; Clear in communication
Applying for this IT Support Specialist role?
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