Holland & Knight
ITSupportSpecialist
“IT Support Specialist at Holland & Knight. Skills: IT Support, Technical Support, Troubleshooting. Support PCs, phones, peripherals, infrastructure. Document work in ticketing system”
Industry & Context.
analytical skills; problem solving skills
traveling for business, working in different H&K sites, lifting and moving equipment weighing as much as 50 lbs, work onsite
What They're Looking For.
Must Have
3+ years Corporate Environment, 3+ years Technical Support Experience, Microsoft Windows 10, Microsoft Office Suite, Outlook, Word, Cisco VoIP phone, Zoom, Microsoft Teams, Apple mobile devices, Android mobile devices, printers, multifunction devices, ServiceNow, Network troubleshooting, server/network rooms, audio-visual equipment, customer service orientation, analytical skills, problem solving skills, team environment, written communication skills, oral communication skills, project documentation, traveling for business, working in different H&K sites, lifting and moving equipment weighing as much as 50 lbs, work onsite
Nice to Have
ITIL Foundations, A+
What You'll Do.
Document work in ticketing system
Provide escalated incident support
Provide technical support during events
Support office administration activities
Participate with internal IT groups
Special projects and duties
How You'll Work.
Team & Collaboration
Work well with others; Contribute to project documentation; Positively impact specialty support team; Participate with internal IT groups
Communication Scope
written communication; oral communication
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