ITSupportSpecialist

Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role The role As an IT Support Engineer, you will be the first line of defence for our employees' day-to-day technology experience in our UK or German office. You'll keep our people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints and SaaS tools "just work". You'll work closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing — directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies. The day-to-day Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS. Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team. Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews. Proactively maintain local vide