H&K
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at H&K. Skills: IT Support, Technical Support, Microsoft Windows 10, Microsoft Office Suite. Support all PCs, phones, IT peripherals and IT infrastructure. Document work in IT incident ticketing system”
Industry & Context.
Possess analytical and problem solving skills
Capable of traveling for business, working in different H&K sites independently, Capable of lifting and moving equipment weighing as much as 50 lbs, Ability to work onsite at H&K offices
What They're Looking For.
Must Have
3+ years Corporate Environment, 3+ years Technical Support Experience, Microsoft Windows 10, Microsoft Office Suite, Outlook, Word, Cisco VoIP phone and voicemail system, Zoom, Microsoft Teams, Apple mobile devices, Android mobile devices, printers, multifunction devices, ServiceNow, Network troubleshooting knowledge, server/network rooms, audio-visual equipment, customer service orientation, analytical and problem solving skills, Work well with others in a team environment, written and oral communication skills, Ability to effectively contribute to project documentation, Ability to contribute and positively impact internal specialty support team or a major project, Capable of traveling for business, working in different H&K sites independently, lifting and moving equipment weighing as much as 50 lbs, Ability to work onsite at H&K offices, IT Certifications (ITIL Foundations, A+)
What You'll Do.
IT peripherals and IT infrastructure
Document work in IT incident ticketing system
Provide support to incidents escalated from IT Technicians
Provide technical support during events
conferences and meetings
Support office administration activities
projects and priorities
Participate with internal IT groups during projects
network and other outages
Special projects and duties as assigned
How You'll Work.
Team & Collaboration
Work well with others in a team environment; Participate with internal IT groups during projects and activities; Ability to contribute and positively impact internal specialty support team or a major project
Communication Scope
overall written and oral communication skills
Process & Methodology
Support office administration activities, projects and priorities, Participate with internal IT groups during projects and activities, Ability to contribute and positively impact internal specialty support team or a major project
Full Job Description
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. _This position is based in our Birmingham office._ **_Description:_** We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager. **_Key Responsibilities Include:_** * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing system thoroughly * Provide support to incidents that are escalated from IT Technicians or the Service Desk * Provide technical support during events, conferences and meetings, on site and off site as needed * Support office administration activities, projects and priorities as assigned * Participate with internal IT groups during projects and activities * Respond to power, HVAC, network and other outages, planned and unplanned in the office * Special projects and duties as assigned ** _Qualifications:_** * 3+ years Corporate Environment * 3+ years Technical Support Experience * Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams * Experience using and supporting Apple and Android mobile devices and OSes * Experience configuring and supporting printers and multifunction devices * Experience using ServiceNow to log IT Incidents * Network troubleshooting knowledge * General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.) * Experience supporting and troubleshooting audio-visual equipment * Stro
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