EquipmentShare
Technology
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Junior candidates.
“IT Support Specialist at EquipmentShare. Skills: IT Support, Troubleshooting, Customer Service, Windows, macOS. Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. Assist users with software applications, account access, and password resets. Accurately document all support interactions and solutions in the ticketing syst”
What You'll Achieve.
transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
Industry & Context.
Troubleshoot and resolve basic to intermediate technical issues; troubleshoot basic hardware and software problems; troubleshoot network setup and configuration issues
Must be able to sit for prolonged periods at a desk and work on a computer.
What They're Looking For.
Must Have
working knowledge of Windows and macOS operating systems. Basic knowledge of printer functionality Familiarity with mobile devices (iOS, tablets, and Android) and common office applications. Familiarity with Audio and Visual troubleshooting techniques. Excellent customer service skills, including patience, empathy, and communication. Experience in creating processes and procedure workflows. Ability to troubleshoot basic hardware and software problems. Attention to detail and the ability to maintain accurate notes and records. Ability to troubleshoot network setup and configuration issues Ability to work independently and as part of a team.
Nice to Have
An associate degree in computer science or a related field is a plus. IT certifications are a plus (A+, ITF, ITIL, NET+, etc. )
What You'll Do.
Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
Assist users with software applications, account access, and password resets.
Accurately document all support interactions and solutions in the ticketing system.
Escalate unresolved issues to Tier 2 support with clear and detailed information.
Assist with onboarding new employees, including setting up user accounts and devices.
Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
Collaborate with IT team members to identify and address recurring issues.
Participate in the on-call rotation for after-hours and weekend support.
How You'll Work.
Team & Collaboration
Collaborate with IT team members to identify and address recurring issues.
Communication Scope
Excellent customer service skills; communication
Full Job Description
Build the Future with Us — EquipmentShare is Hiring an IT Support Specialist I At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Primary Responsibilities Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. Assist users with software applications, account access, and password resets. Accurately document all support interactions and solutions in the ticketing system. Escalate unresolved issues to Tier 2 support with clear and detailed information. Assist with onboarding new employees, including setting up user accounts and devices. Help with offboarding tasks, such as disabling accounts and reclaiming equipment. Collaborate with IT team members to identify and address recurring issues. Participate in the on-call rotation for after-hours and weekend support. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaning
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