EarnIn
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at EarnIn. Skills: IT Support, Endpoint Management, Identity Management. Serve as first point of contact. Triage and resolve Tier 1/2 issues”
Industry & Context.
Troubleshoot issues; Resolve issues; Follow up on issues
Work Pacific Time hours, On-site Mexico City office
What They're Looking For.
Must Have
1+ years IT support experience, macOS and Windows environments, moderate exposure MDM platforms, Working knowledge identity/SSO, SaaS user lifecycle management, Working knowledge Google Workspace, Working knowledge Slack, Working knowledge Jira, Working knowledge GitHub, Working knowledge Google, some exposure endpoint security, Demonstrated problem-solving skills, troubleshoot, resolve, follow up, professional and timely manner, Some experience conference room A/V, on-site IT comfortable coordinating, willing to work Pacific Time, professional fluency English and Spanish
Nice to Have
familiarity with AI-assisted IT tooling, willingness to apply AI tooling
What You'll Do.
Serve as first point of contact
Triage and resolve Tier 1/2 issues
Execute new-hire onboarding
Support endpoint administration
Provide on-site IT support
Provide conference room A/V support
Administer SaaS user access
Follow access-review procedures
Follow Joiner-Mover-Leaver procedures
Manage IT asset lifecycle
Train employees on IT policies
Train employees on security policies
Train employees on helpdesk processes
Use AI-assisted tools to accelerate triage
Use AI-assisted tools for knowledge base updates
Use AI-assisted tools for routine automation
How You'll Work.
Team & Collaboration
Senior team members
Communication Scope
Written communication; Verbal communication
Full Job Description
About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY Join EarnIn's IT team as our IT Support Specialist — the first point of contact for North America and Mexico City employees during Pacific Time business hours, and the on-site IT partner for our Mexico City office. This position will be a hybrid role based in our Mexico City office, as part of our expanding site locations, with two days a week required in office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View, CA HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position. WHAT YOU'LL DO Serve as the first point of contact for North America and Mexico City employees over Slack, email, ticketing, and web conference during Pacific Time business hours; triage and resolve Tier 1/2 issues with timely follow-up to confirm resolution. Execute new-hire onboarding and offboarding: account creation/deletion, access provisioning/deprovisioning, and laptop imaging, shipping, and recovery. Support day-to-day endpoint administration in Jamf Pro, Microsoft Intune, and Omnissa Workspace One — includin
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