Early Medical
Healthcare
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Specialist at Early Medical. Skills: IT help desk, Technical support, macOS support, SaaS administration, Onboarding/Offboarding, Device management. First-line technical support. Resolving hardware, software, and networking issues”
What You'll Achieve.
Ensuring clinicians, operators, and product teammates have the tools, devices, and access they need; Resolving issues quickly, professionally, and with a customer-first mindset; Ensuring tickets move forward and standards are upheld; Helping uphold HIPAA-aligned operational practices; Keeping Early Medical's technology environment secure, reliable, and easy to use; Delivering a smooth Day 1 experience for new hires; Ensuring least-privilege standards are followed for SaaS and infrastructure tools; Keeping endpoints secure, healthy, and HIPAA-aligned; Reducing ticket volume through automation, training, or process changes
Industry & Context.
Troubleshooting fundamentals; Identifying recurring issues and recommending automation, training, or process changes
Flexibility to support onsite as needed
What They're Looking For.
Must Have
2+ years in IT help desk, technical support, or related operational roles, troubleshooting skills across hardware, software, and networking fundamentals, Hands-on experience supporting macOS environments, Familiarity with IT ticketing systems and standard support workflows, Comfort administering or supporting tools like Google Workspace, M365, Okta, Zoom, and modern SaaS collaboration platforms (Monday, Notion, Slack, BambooHR, or similar), Excellent written and verbal communication skills, with a genuine customer-first mindset, organization, follow-through, and ability to juggle competing priorities in a fast-paced environment
Nice to Have
3–5 years of professional IT support experience, Bachelor's degree in Information Technology, Computer Science, or a related field, Prior experience in healthcare or another regulated industry (HIPAA, HITRUST, SOC 2, etc.), Exposure to EHR systems or clinical workflows, Familiarity with endpoint management platforms (Jamf, Intune, Kandji) and basic scripting, Experience supporting hybrid or distributed teams
What You'll Do.
First-line technical support
and networking issues
Managing help desk queue
Leading IT side of new-hire onboarding
Configuring and maintaining laptops and peripherals
Administering core SaaS platforms
Serving as escalation point for end users
Partnering with vendors
Supporting infrastructure and compliance initiatives
Maintaining accurate documentation and asset records
Identifying recurring issues
Keeping technology environment secure
Troubleshooting issues in a macOS environment
Managing and tracking help desk tickets
Communicating clearly with end users
Improving and iterating on internal tooling documentation
Owning the IT side of new-hire onboarding
and offboarding user accounts and group memberships in Okta
Maintaining access reviews
Ensuring least-privilege standards are followed
Supporting training of new hires on core tools
and maintaining laptops
and conferencing equipment
Performing routine system maintenance
Maintaining accurate hardware inventory and lifecycle tracking
Supporting endpoint management tooling
and following through on tickets with vendors
Gathering technical and compliance documentation from vendors
Supporting compliance initiatives
Assisting with evidence collection and documentation for audits
current IT documentation
Identifying recurring issues and recommending solutions
Staying current on tooling relevant to a healthcare environment
Partnering with IT leadership on projects
How You'll Work.
Team & Collaboration
Collaborating with clinicians, operators, and product teammates; Serving as a dependable partner to vendors; Working closely with the Director of IT & Security; Partnering across clinical, product, and operations teams; Supporting training of new hires; Partnering with IT leadership on projects
Communication Scope
Exceptional communication; Translating technical concepts for non-technical teammates; Excellent written and verbal communication skills; Clear communication with end users; Providing timely status updates
Full Job Description
We are a dynamic portfolio of companies dedicated to advancing health, wellness, and longevity. Led by #1 New York Times Bestselling Author Dr. Peter Attia, we are redefining modern healthcare with a focus on Medicine 3.0—an approach that blends cutting-edge science with proactive, personalized care. Early Medical is a pioneering virtual (telemedicine) practice specializing in longevity and healthspan optimization. We take a rigorous, science-driven, and precision-based approach, utilizing interventions in nutrition, exercise physiology, sleep optimization, and emotional resilience to help patients live longer and better. Early Medical is part of a broader ecosystem of ventures driven by Peter Attia, including The Drive, a widely recognized podcast dedicated to deep-diving into the science of longevity, and Early, a transformative digital health platform designed to guide individuals through their personalized health journey. Our team is a high-caliber, mission-driven group of professionals who are deeply passionate about progressive learning and continuous innovation. We operate with autonomy, collaboration, and intellectual rigor, valuing curiosity and evidence-based decision-making. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are not just passionate about what we do—we are obsessed with excellence. Our standards are high because our work changes lives. Join us as we introduce Medicine 3.0 to the world. About the Role The IT Support Specialist is the day-to-day face of technology at Early Medical, ensuring that clinicians, operators, and product teammates have the tools, devices, and access they need to advance our mission of pioneering Medicine 3.0 and extending healthspan. This role owns first-line technical support across our hybrid team, resolving issues quickly, professionally, and with a customer-first mindset. This position is based in Austin, TX. Anticipat
Applying for this IT Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Early Medical?
Real rants from real employees. Read before you apply.