DLH
Health and national security
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at DLH. Skills: IT Support, Field operations, Biomedical research support. Contact vendors for telephone service. Contact vendors for internet service”
Industry & Context.
Troubleshooting skills
On-call rotation, Weekend on-call, Potential exposure to hazardous chemicals, Potential exposure to electrical hazards, Potential exposure to toxic fumes
What They're Looking For.
Must Have
3+ years experience or Associate's degree and 5+ years experience, Minimum of 2 years experience in field-based operations, Experience troubleshooting Windows operating systems, Experience troubleshooting Microsoft 365 applications, Familiarity with Active Directory, Familiarity with account management, Familiarity with endpoint support, Experience with ticketing systems, Experience with IT service management processes, Ability to troubleshoot technical issues, Ability to prioritize tasks, Ability to manage multiple support requests, Obtain a Public Trust clearance
Nice to Have
Bachelor's degree preferred, Experience within NIH, Experience within HHS, Experience within federal environments, Familiarity with ServiceNow, Familiarity with similar ITSM platforms, Experience supporting hybrid workforce, Experience supporting remote workforce, Basic understanding of cybersecurity best practices, Basic understanding of endpoint security tools, Experience supporting mobile devices, Experience supporting enterprise collaboration platforms, Knowledge of IT asset management, Knowledge of hardware lifecycle support
What You'll Do.
Contact vendors for telephone service
Contact vendors for internet service
Contact vendors for backup internet service
Work with Federal agencies for service procurement
Schedule service installation
Inspect availability of telephone services
Inspect availability of internet services
Verify vendor claims for service availability
Backup IT-related services
Shut down IT-related services
Remove equipment from MRVs
Coordinate work with logistic teams
Provide IT support to field staff
Provide communications support to field staff
Prepare site for network connections
Prepare site for telecommunications connections
Establish telephone communications
Establish network communications
Test telephone communications
Test network communications
Reinstall IT-related equipment
Re-establish telephone connections
Re-establish network connections
Serve as point of contact for telephone work
Serve as point of contact for network work
Manage repairs by service providers
Maintain wireless access points
Maintain cable routers
Maintain network switches
Recommend procedures for repairs
Recommend equipment for repairs
Recommend procedures for replacement
Recommend equipment for replacement
Implement procedures for repairs
Implement equipment for repairs
Implement procedures for replacement
Implement equipment for replacement
Manage Windows servers
Manage local area network
Manage secure wireless network
Validate data backups
Check integrity of systems
How You'll Work.
Team & Collaboration
End users; System administrators; Cybersecurity staff; Enterprise IT teams; Team-based support operations
Communication Scope
Customer support
Full Job Description
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview The IT Support Specialist provides software and hardware technical support to a clinical research field-based investigation using Mobile Research Vehicles (MRVs). Strong customer service and communication skills are key as this role involves heavy face to face customer support. This role serves as the primary point of contact for resolving technical issues, assisting users with IT requests, and ensuring high-quality customer support across NIA offices and research programs. The position requires strong troubleshooting skills, excellent customer service, and the ability to support a broad range of technologies in a secure federal IT environment. Responsibilities Before moving to the MRV Site: Contact vendors for telephone service, internet service, and backup internet service to determine whether service is available at the next scheduled site Work with Federal agencies through which services must be procured to schedule installation Inspect the availability of telephone and internet services to ensure their availability before the arrival of the MRVs and verify or confirm vendor claims for service availability Backup and shut down all IT-related services and remove equipment from MRVs before each MRV moves to
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