Cognito Therapeutics
Biotech
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Specialist at Cognito Therapeutics. Skills: IT support, Help desk, Workplace technology. Provide onsite and remote IT support. Troubleshoot laptops, monitors, docking stations, printers, peripherals, and”
Industry & Context.
Troubleshooting; Problem-solving
What They're Looking For.
Must Have
2–5 years of experience in IT support, Experience supporting Mac and/or Windows environments, Troubleshooting and problem-solving skills, Excellent customer service abilities, Excellent communication abilities, Ability to prioritize multiple requests
Nice to Have
Startup experience is a plus, Biotech experience is a plus, Healthcare experience is a plus, Life sciences experience is a plus
What You'll Do.
Provide onsite and remote IT support
Respond to help desk requests
Resolve technical issues
Assist employees with password resets
Support basic account access
Support the IT Managed Service relationship
Prepare and configure laptops
Configure accessories
Configure user accounts for new hires
Support employee onboarding
Coordinate equipment return
Coordinate account deactivation
Maintain accurate inventory
Set up conference room AV systems
Troubleshoot conference room AV systems
Troubleshoot Zoom/Teams meetings
Troubleshoot presentation technology
Ensure conference rooms remain operational
Ensure shared workspaces remain operational
Support onsite meetings
Support company events
Coordinate repairs with external IT vendors
Coordinate escalations with external IT vendors
Assist with software installations
Assist with software updates
Assist with routine maintenance
Administer technology
Support shared technology systems
Document IT procedures
Document troubleshooting guides
Document onboarding instructions
Escalate infrastructure issues
Escalate security issues
Partner with managed service providers
Partner with IT vendors
Collaborate with People Operations
Support compliance best practices
Support security best practices
How You'll Work.
Team & Collaboration
Employees across all departments; External IT vendors; People Operations
Communication Scope
Explain technical issues
Full Job Description
IT Support Specialist, Cognito Therapeutics, Inc. Location: Cambridge, MA, USA, Full-time Company Description Cognito Therapeutics, Inc. is a venture-backed (Morningside Ventures, FoundersX, IAG, Starbloom) late clinical stage company translating scientific findings from MIT into therapeutic approaches for brain health, including Alzheimer’s disease and other neurodegenerative conditions. We were awarded a Breakthrough designation by the FDA in December 2020 based upon our feasibility data that showed our therapy’s strong safety profile and a notable preservation of cognition and function in patients with mild-to-moderate Alzheimer’ s. We completed enrollment in our pivotal study, HOPE, in June 2025 and expect to release topline data from the trial in summer 2026. We are a fast-moving, highly motivated team of innovators with the ambitious goal of helping millions of patients and caregivers around the world who are impacted by neurodegenerative conditions. With our patented brain stimulation technology, we are committed to developing convenient, safe and effective neuroprotective therapies to improve brain health and well-being for all. About the Job The IT Support Specialist will provide onsite and remote technical operations and support for employees and business operations, ensuring a seamless day-to-day technology experience across the organization. This role will support employee workstation setup, conference room technology, troubleshooting hardware and software issues, onboarding/offboarding support, technology administration and integration, and coordination with external IT vendors. The ideal candidate is proactive, organized, customer-focused, and comfortable supporting a fast-paced office environment. This is a highly visible, hands-on role that will partner closely with employees across all departments to maintain a productive and reliable workplace technology environment. Key Responsibilities Employee Technical Support Provide onsite and remote IT suppo
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