Cognito Therapeutics

Biotech

ITSupportSpecialist

$75–105k ~AI est. Cambridge, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“IT Support Specialist at Cognito Therapeutics. Skills: IT support, Help desk, Workplace technology. Provide onsite and remote IT support. Troubleshoot laptops, monitors, docking stations, printers, peripherals, and”

Industry & Context.

Biotech
Problems you'll solve

Troubleshooting; Problem-solving

What They're Looking For.

Must Have

2–5 years of experience in IT support, Experience supporting Mac and/or Windows environments, Troubleshooting and problem-solving skills, Excellent customer service abilities, Excellent communication abilities, Ability to prioritize multiple requests

Nice to Have

Startup experience is a plus, Biotech experience is a plus, Healthcare experience is a plus, Life sciences experience is a plus

What You'll Do.

Provide onsite and remote IT support

Respond to help desk requests

Resolve technical issues

Assist employees with password resets

Support basic account access

Support the IT Managed Service relationship

Prepare and configure laptops

Configure accessories

Configure user accounts for new hires

Support employee onboarding

Coordinate equipment return

Coordinate account deactivation

Maintain accurate inventory

Set up conference room AV systems

Troubleshoot conference room AV systems

Troubleshoot Zoom/Teams meetings

Troubleshoot presentation technology

Ensure conference rooms remain operational

Ensure shared workspaces remain operational

Support onsite meetings

Support company events

Coordinate repairs with external IT vendors

Coordinate escalations with external IT vendors

Assist with software installations

Assist with software updates

Assist with routine maintenance

Administer technology

Support shared technology systems

Document IT procedures

Document troubleshooting guides

Document onboarding instructions

Escalate infrastructure issues

Escalate security issues

Partner with managed service providers

Partner with IT vendors

Collaborate with People Operations

Support compliance best practices

Support security best practices

How You'll Work.

Team & Collaboration

Employees across all departments; External IT vendors; People Operations

Communication Scope

Explain technical issues

Full Job Description

IT Support Specialist, Cognito Therapeutics, Inc. Location: Cambridge, MA, USA, Full-time Company Description Cognito Therapeutics, Inc. is a venture-backed (Morningside Ventures, FoundersX, IAG, Starbloom) late clinical stage company translating scientific findings from MIT into therapeutic approaches for brain health, including Alzheimer’s disease and other neurodegenerative conditions. We were awarded a Breakthrough designation by the FDA in December 2020 based upon our feasibility data that showed our therapy’s strong safety profile and a notable preservation of cognition and function in patients with mild-to-moderate Alzheimer’ s. We completed enrollment in our pivotal study, HOPE, in June 2025 and expect to release topline data from the trial in summer 2026. We are a fast-moving, highly motivated team of innovators with the ambitious goal of helping millions of patients and caregivers around the world who are impacted by neurodegenerative conditions. With our patented brain stimulation technology, we are committed to developing convenient, safe and effective neuroprotective therapies to improve brain health and well-being for all. About the Job The IT Support Specialist will provide onsite and remote technical operations and support for employees and business operations, ensuring a seamless day-to-day technology experience across the organization. This role will support employee workstation setup, conference room technology, troubleshooting hardware and software issues, onboarding/offboarding support, technology administration and integration, and coordination with external IT vendors. The ideal candidate is proactive, organized, customer-focused, and comfortable supporting a fast-paced office environment. This is a highly visible, hands-on role that will partner closely with employees across all departments to maintain a productive and reliable workplace technology environment. Key Responsibilities Employee Technical Support Provide onsite and remote IT suppo

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