Cint
Computer Software
ITSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“IT Support Specialist at Cint. Skills: IT Support, EU Inventory Management, hardware provisioning, global shipment of hardware, Barcelona office infrastructure support, technical experience for global workforce. Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.. Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship a”
What You'll Achieve.
ensuring a seamless onboarding experience through the precise provisioning and global shipment of hardware.; play a key role in supporting our Barcelona office infrastructure.; help provide the best technical experience for our global workforce.; providing seamless technology experiences.; enables our global employees to work securely and efficiently; ensure these are working flawlessly without interruption; delivering exceptional customer service.
Industry & Context.
diagnosing and resolving complex hardware, software, and network issues; talent for troubleshooting
minimum 3 days in the office
What They're Looking For.
Must Have
Solid experience in providing technical support, with a focus on troubleshooting IT issues., Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc. ), Good understanding of Windows & Mac OS systems, networking, hardware and software., A genuine interest in IT, technology and doing things systematically., A proactive approach, a talent for troubleshooting and a great collaborator.
Nice to Have
Being familiar with tools and environments like Google, Slack, Okta, Atlassian, MS O365 and MDM (Intune preferred)., Basic knowledge of ITIL processes (Incident, Service Request and Change Management) and IT Security., Ability to work independently, prioritise tasks, and maintain attention to detail in a fast-paced environment.
What You'll Do.
Provide technical support and assistance to end-users
both remotely and on-site
by diagnosing and resolving complex hardware
software (including Windows & Mac OS)
Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship and retrieve assets in a timely manner.
Maintain office equipment like ZoomRooms and Printers etc & office internet
and ensure these are working flawlessly without interruption
Manage and prioritise multiple support requests
ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
Participate in IT projects and initiatives and Assist in the support
and maintenance of IT infrastructure
Maintain accurate records of support activities
including incident reports
and technical procedures documentation.
Provide technical knowledge around our internal systems & record videos on trending issues periodically
Document procedures and solutions
and constantly maintain and improve the knowledge base
both for IT internal use and for the Cint employees.
How You'll Work.
Team & Collaboration
globally distributed, fast-paced group dedicated to providing seamless technology experiences; enable our global employees to work securely and efficiently; challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users; great collaborator
Communication Scope
Provide technical knowledge around our internal systems; record videos on trending issues periodically; Document procedures and solutions; maintain and improve the knowledge base
Process & Methodology
Participate in IT projects and initiatives
Full Job Description
Who We Are Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity! The Role In this role as an IT Support Specialist, your impact extends far beyond traditional hardware and software troubleshooting. You will serve as the primary lead for EU Inventory Management, ensuring a seamless onboarding experience through the precise provisioning and global shipment of hardware. Additionally, you will play a key role in supporting our Barcelona office infrastructure. As a forward-thinking member of the team, you will help provide the best technical experience for our global workforce. The Team The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently, whether they are in our offices, at home or travelling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users. * Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues. * Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship and retrieve assets in a timely manner. * Maintain office equipment like ZoomRooms and Printers etc & office internet, and ensure these are working flawlessly without interruption * Manage and prioritise multiple support requests, ensuring adherence
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