BlackSky
real-time intelligence
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Specialist at BlackSky. Skills: IT Support, Windows 10, Mac, Linux, Active Directory, Office 365, Azure, Intune, Networking troubleshooting, Scripting. Provide day-to-day support for Windows 10, Mac, and Linux users. Provide in-office support at least 4 days a week to the Seattle, WA office”
Industry & Context.
Problem-solving skills; Troubleshoot and correct issues remotely
2+ days in office, Provide in-office support at least 4 days a week to the Seattle, WA office, Providing support to the Tukwila, WA office as needed, Available for after-hours and weekend support as part of an on-call rotation, U. S. citizen, lawful permanent resident of the U. S. , protected individual as defined by 8 U. S. C. 1324b(a)(3), or eligible to obtain the required authorizations from the U. S. Department of State
What They're Looking For.
Must Have
At least three years of experience providing IT systems support for end users, Ability to support both Seattle and Tukwila, WA offices, Available for after-hours and weekend support as part of an on-call rotation, Experience troubleshooting OS and application isues with Windows 11, Mac, Linux, iOS, and Android, Able to troubleshoot and correct Wi-Fi and wired networking issues, Able to create basic configuration documentation, KB articles, and how-to documentation, Troubleshoot and correct issues remotely, using remote management tools and methodologies, Scripting with PowerShell, Python, and Linux Bash, Experience with Office 365, Azure, and Intune, Able to work independently, with self-direction and initiative, as well as within a team
Nice to Have
Experience with Ubuntu advanced troubleshooting and configuration, Experience with Microsoft GCC-High based environments, MCSE, MCSA, or A+ certification, Experience implementing processes and technical solutions to comply with security standards such as NIST 800-171, NIST 800-53, FedRAMP, SOC, ISO 27001, etc.
What You'll Do.
Provide day-to-day support for Windows 10
Provide in-office support at least 4 days a week to the Seattle
Providing support to the Tukwila
Manage ticket queue and user communication following SLA guidelines
Active Directory account creation and account management
Supports desktop and laptop imaging
Supports various cloud technologies
from video conferencing
and other cloud collaboration tools
Basic network troubleshooting
How You'll Work.
Team & Collaboration
Working with other specialist IT team members as needed; Able to work within a team
Communication Scope
User communication
Full Job Description
IT Support Specialist About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun. BlackSky is looking for an IT Support Specialist to support our Seattle, Washington location. Reporting to the IT Service Manager, this role handles frontline support of internal users, both in office and remote, resolving both basic and complex issues and working with other specialist IT team members as needed. The ideal candidate has strong problem-solving skills, good time management, and delivers exceptional customer service. Responsibilities: Provide day-to-day support for Windows 10, Mac, and Linux users. Provide in-office support at least 4 days a week to the Seattle, WA office, providing support to the Tukwila, WA office as needed. Manage ticket queue and user communication following SLA guidelines Active Directory account creation and account management. Supports desktop and laptop imaging. Supports various cloud technologies, from video conferencing, to O365, SSO, and other cloud collaboration tools. Asset management, equipment ordering, and order tracking. Basic network troubleshooting. Other job-related duties assigned. Required Qualifications: At least three years of experience providing IT systems support for
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