Avathon
Industrial AI
ITSupportSpecialist
“IT Support Specialist at Avathon. Skills: IT Support, Help Desk, End-user support. Provide tier 1 end-user support. Resolve helpdesk tickets”
Industry & Context.
Troubleshooting; Problem-solving
What They're Looking For.
Must Have
4+ years IT Support or Help Desk, Install and support PCs & Macs, Troubleshoot conference room equipment, Fundamental Active Directory knowledge, Fundamental Remote access tools knowledge, Fundamental public cloud knowledge, Fundamental Networking knowledge, Fundamental Gsuite/O360 knowledge
Nice to Have
Experience with ticket management system, Experience handling employee onboarding/offboarding
What You'll Do.
Provide tier 1 end-user support
Resolve helpdesk tickets
Manage employee on/offboarding
Troubleshoot printers
Install conference room equipment
Troubleshoot conference room equipment
Update documentation procedures
Shadow senior team members
Manage conference rooms
Backup user home directories
Disable building access
Forward email to manager
Ensure Filevault encryption
Ensure Bitlocker encryption
Ensure Firewalls enabled
Perform remote support
Manage hardware inventory
Manage software inventory
Applying for this IT Support Specialist role?
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