Appian Corporation
process automation
ITSupportSpecialist
“IT Support Specialist at Appian Corporation. Skills: Desktop Administration, Technical Support, Service Desk case management system, Mission-Critical Issue Resolution, System Enhancement. Assist with the administration of both Windows and Mac desktop operating systems. Enhance Appian's overall productivity through technical support and solutions”
What You'll Achieve.
Enhance Appian's overall productivity through technical support and solutions; improving overall system security, performance, and availability
Industry & Context.
problem-solving skills, including the ability to independently resolve technical issues, with a keen attention to detail; User Problem Analysis
Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on-call duties, Ability to lift up to 22. 5kgs, on-call support
What They're Looking For.
Must Have
B. S. in Engineering, Information Systems, Computer Science, or a related field, Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on-call duties, Three (3) years of relevant experience in information technology services, Ability to lift up to 22. 5kgs, Advanced Desktop OS Administration: Demonstrated advanced proficiency in desktop operating system administration, Communication Skills: Exceptional verbal and written communication abilities, Problem-Solving Skills: problem-solving skills, including the ability to independently resolve technical issues, with a keen attention to detail
What You'll Do.
Assist with the administration of both Windows and Mac desktop operating systems
Enhance Appian's overall productivity through technical support and solutions
Provide primary technical assistance to Appian's global employees via the Service Desk case management system
Offer on-call support for critical issues
meticulously documenting solutions within the case management system
Provide advanced support to Business Technology team across the service desk
Contribute to improving overall system security
Assist with the complete lifecycle management of end-user hardware and software inventory
Provide technical assistance for audio and video requests and events
Maintain a well-organized inventory system for all equipment
Maintain and continuously contribute to a comprehensive repository of technical documentation
Perform various basic user problem analyses for the Customer Service Desk
monitoring application systems to ensure prompt and appropriate responses to customer requests and issues
How You'll Work.
Team & Collaboration
partnering with our software development organization on their infrastructure; Provide advanced support to Business Technology team across the service desk
Communication Scope
Exceptional verbal and written communication abilities
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