Alpha Public Schools
Education
ITSupportSpecialist
“IT Support Specialist at Alpha Public Schools. Skills: IT support, Device management, System troubleshooting. Create configurations for Apple devices. Manage Apple devices in Jamf MDM”
Industry & Context.
Troubleshoot issues; Research complex problems; Analytical skills
What They're Looking For.
Must Have
High comfort level with technology, Troubleshoot issues, Learn computer programs quickly, Collecting and analyzing data, Customer service approach, Communication with all staff members, Collaborating effectively as part of a team
Nice to Have
Knowledge of Jamf MDM, Knowledge of Freshdesk, Knowledge of Clever, Knowledge of InfiniteCampus, Knowledge of Google Apps for Education, Knowledge of Google Sites, Knowledge of Google Chrome Management System, Knowledge of Jive VoIP Phone system, Knowledge of WordPress, Knowledge of macOS 10.15, Knowledge of iPadOS 13, Knowledge of Windows 10
What You'll Do.
Create configurations for Apple devices
Manage Apple devices in Jamf MDM
Perform remote support on macOS
Setup Chromebooks on enterprise scale
Manage Verizon hotspots
Perform basic maintenance of projectors
Perform basic maintenance of document cameras
Perform basic maintenance of Apple TV
Manage VoIP phone system
Troubleshoot Google Apps
Manage school website via Google Sites
Manage school website via WordPress
Research complex problems
Develop cost effective solutions
Create tickets for hardware issues
Create tickets for software issues
Assess software solutions
Assess hardware solutions
Recommend software solutions
Recommend hardware solutions
Provide advanced support to staff
Provide hands-on assistance to staff
Maintain clear documentation for projects
Maintain troubleshooting guides
How You'll Work.
Team & Collaboration
Collaborate with staff members; Work as part of team
Communication Scope
Communication with staff
Process & Methodology
Lead projects, Organize time, Organize priorities
Applying for this IT Support Specialist role?
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