Aligned Data Centers
ITSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Specialist at Aligned Data Centers. Skills: IT support, Helpdesk, Troubleshooting, Microsoft Windows, Mac OS, Microsoft Office 365, Active Directory, Networking. Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors. Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applicati”
What You'll Achieve.
Ensure timely resolution; Resolve all issues first call; Reducing ticket times; Helpdesk efficiency
Industry & Context.
Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotionally charged topics
Occasionally required to stand, Occasionally required to walk, Continually required to sit, Occasionally required to climb, balance, bend, stoop, kneel or crawl, Occasional exposure to wet and/or humid conditions (non-weather), Occasional work near moving mechanical parts, Occasional exposure to outside weather conditions
What They're Looking For.
Must Have
High school diploma or equivalent, 3-4 years’ proven experience in a helpdesk environment (Tier II support), understanding of computer systems, mobile devices, and applications in an Enterprise IT environment, Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues, Working knowledge of Microsoft and Mac operating systems and Office products
Nice to Have
Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking, Certification on Microsoft Client or Server products, SharePoint experience, Salesforce experience, ServiceNow experience
What You'll Do.
Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise
interacting with employees
troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity
peripherals and mobile and desktop equipment
Install desktop and laptop hardware
software and peripheral components as required
Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
wipe and/or repair Windows and Mac desktop systems
Support the corporate base of iPhone and Android mobile users.
configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
Follow up on tracked requests and ensure timely resolution
with goal to resolve all issues first call
Provide feedback on reducing ticket times and helpdesk efficiency
Engage and contribute with the IT team on projects and task supporting business Enterprise needs
Provide wireless network support for users including connectivity issues and administrative functions of the system
Assist in development of procedures that outline how incidents
and problems are identified
escalated and managed
How You'll Work.
Team & Collaboration
Engage and contribute with the IT team on projects and task supporting business Enterprise needs; Works well in group problem solving
Communication Scope
Excellent oral and written communication skills; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Full Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. DUTIES AND RESPONSIBILITIES: ● Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors ● Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment ● Install desktop and laptop hardware, software and peripheral components as required ● Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory ● Perform maintenance and troubleshooting on printers and copiers and IP telephony systems ● Configure, update, wipe and/or repair Windows and Mac desktop systems ● Support the corporate base of iPhone and Android mobile users. ● Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365 ● Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call ● Provide feedback on reducing ticket times and helpdesk efficiency ● Engage and contribute with the IT team on projects and task supporting business Enterprise needs ● Provide wireless network support for users including connectivity issues and administrative functions of the system ● Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed QUALIFICATIONS: ● High school diploma or equivalent and 3-4 years’ proven experience in a helpdesk environment (Tier II support) ● Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment ● Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred ● Ab
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