Menlo Security
CISO-G&A
ITSupportSpecialist(APAC-India)
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Specialist(APAC-India) at Menlo Security. Skills: IT Support, hardware, software, networking, business applications, troubleshooting, diagnostic skills, analysis skills, communication, prioritization, endpoint security, SaaS management. Responding to and managing IT tickets. Providing exceptional customer service”
What You'll Achieve.
keep our global teams productive; ensure accurate technical guidance and improved user support and satisfaction
Industry & Context.
excellent diagnostic and analysis skills; effective prioritization; Calm, effective problem-solver in high-pressure situations
on-site / in-office support 2-3 days per week, occasionally adhoc or at short notice
What They're Looking For.
Must Have
Diagnosing, troubleshooting and resolving complex hardware, software, and networking issues, macOS and Windows environments, identity and access management (IAM) tools, specifically Okta and Single Sign-On (SSO) implementation, enterprise business applications, such as Google Workspaces, Zoom, Slack, and M365, security fundamentals, such as understanding common threats like malware, phishing, and ransomware, Ability to explain technical concepts and security best practices to non-technical users, documentation skills with attention to detail, Comfortable collaborating across all levels of the organization, Patient and empathetic, especially with users under time pressure, Calm, effective problem-solver in high-pressure situations
Nice to Have
Awareness of security frameworks, such as SOC2, ISO 27001, and NIST 800-171
What You'll Do.
Responding to and managing IT tickets
Providing exceptional customer service
Undertaking and documenting troubleshooting steps
Providing remote support to end users with on-site / in-office support 2-3 days per week
Conducting new hire onboarding sessions
Devising and providing ways and methods towards pro-active support via monitoring
and promotion of IT best practices and training
Liaising with 3rd party suppliers and vendors of IT equipment
and maintenance of hardware and software systems
Keeping endpoints secure and compliant
Managing SaaS application access and configurations
and manage internal IT documentation and user knowledge base articles
How You'll Work.
Team & Collaboration
assisting both in-person and distributed teams; collaborating across all levels of the organization
Communication Scope
clear and solution-oriented communication; Ability to explain technical concepts and security best practices to non-technical users
Full Job Description
Menlo Security's https://www.menlosecurity.com/ mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense. The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching. Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista http://www.vistaequitypartners.com/?utm_source=vistapressrelease&utm_campaign=menlosecurity”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. Menlo Security is seeking a talented and energetic IT Support Specialist based in our Bengaluru office, assisting both in-person and distributed teams. In this role, you’ll provide technical assistance to end-users, troubleshoot issues related to hardware, software, networking, and business applications. Success in this role requires excellent diagnostic and analysis skills, clear and solution-oriented communication, and effective prioritization to keep our global teams productive. Main responsibilities include, but are not limited to: - Responding to and managing IT tickets raised via JIRA IT Service Management, our Slack channels, and via occasional drive-bys, according to pre-defined SLAs - Providing exceptional customer service throughout the lifecycle of customer tickets - Undertaking and documenting troubleshooting steps with all internal customers - Providing mostly remote support to end users with on-site / in-office support 2-3 days per week, occasiona
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