ITSupportSpecialist2

**Life. Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living. Bring your technical expertise to a role where you can make a real difference every day. As a IT Support Specialist, you will provide day-to-day technical incident, problem and configuration support for internal desktop systems software, hardware, and IT infrastructure, as well as basic support for local network, servers and business applications. Installs, configures and troubleshoots desktop systems and workstations and may assist with other issues in a cooperative environment. Communicates technical information to both technical and non-technical personnel. May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures. May participate in the development of information technology and other related processes and projects. Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, PDAs, mobile phones and external hard drives ### What will you be doing? * Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies. * Provide support for S&N mobile devices (iPhones, iPads, etc.) * Document and track work in ServiceNow (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process. * Lead on-site IT hardware logistics and depot operations, coordinating intake, stor