Smith+Nephew
ITSupportSpecialist2
“IT Support Specialist 2 at Smith+Nephew. Skills: Desktop support, Hardware troubleshooting, Software troubleshooting. Provide technical incident support. Provide problem support”
Industry & Context.
Problem solving skills
Act as site hand's & eye's as required by IT and vendor network, server, environmental teams
What They're Looking For.
Must Have
Minimum 4 years of experience delivering high quality desktop support services in a professional environment, experience supporting Microsoft Windows and Microsoft Office environments, proven troubleshooting and problem solving skills, Experience with Active Directory user administration, root cause analysis methodologies
Nice to Have
Bachelor’s degree in Computer Science, Business or a related discipline
What You'll Do.
Provide technical incident support
Provide problem support
Provide configuration support
Install desktop systems
Configure desktop systems
Troubleshoot desktop systems
Support S&N mobile devices
Document work in ServiceNow
Track work in ServiceNow
Assist with warranty repair
Lead on-site IT hardware logistics
Lead depot operations
Coordinate redeployment
Maintain IT asset inventory accuracy
Manage IT inventory depot
Provide hardware logistics support
Manage IT asset inventory tracking
Communicate site requirements
Support remote connectivity issues
Basic printer maintenance
Basic copier maintenance
Handle warranty claims
Support audio visual equipment
Support video conferencing equipment
Act as site hand's & eye's
Administration of backup
How You'll Work.
Team & Collaboration
Work with product team; Contribute as part of a team
Communication Scope
Communicate technical information clearly to both technical and non technical users
Applying for this IT Support Specialist 2 role?
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