Fake c

Technology

ITSupport&SolutionsEngineer

£2k+ London, England, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“IT Support & Solutions Engineer at Fake c. Maintain 99.9% system uptime. Resolve 95% of tickets within SLA”

What You'll Achieve.

Maintain 99.9% system uptime; Resolve 95% of tickets within SLA; Deliver 2 technology improvement projects quarterly; Reduce operational costs through automation; Achieve 90% user satisfaction score

Industry & Context.

Technology

What They're Looking For.

Must Have

Bachelor's degree in Computer Science or equivalent experience, Relevant industry certifications, IT support & troubleshooting, Database management, Cybersecurity fundamentals, Problem-solving, Communication, Time management, Customer service orientation, Team collaboration, ITIL

What You'll Do.

Maintain 99.9% system uptime

Resolve 95% of tickets within SLA

Deliver 2 technology improvement projects quarterly

Reduce operational costs through automation

Achieve 90% user satisfaction score

Full Job Description

Jobs for Humanity is partnering with Fake c to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Fake c To deliver technology solutions and support in Essex, ensuring reliable systems and driving digital efficiency within a monthly salary framework of £2000. Job Duties and Responsibilities * Maintain 99.9% system uptime * Resolve 95% of tickets within SLA * Deliver 2 technology improvement projects quarterly * Reduce operational costs through automation * Achieve 90% user satisfaction score ## Qualifications Required Qualifications * Bachelor's degree in Computer Science or related field or equivalent experience * Relevant industry certifications (e.g., CompTIA, Microsoft, AWS) * IT support & troubleshooting * Database management * Cybersecurity fundamentals * Problem-solving * Communication * Time management * Customer service orientation * Team collaboration * ITIL

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