Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, worldwide grocery stores
ITSupportServiceDeskAssoc,StoresandFacilitiesTechnologySupport(WFM)
“IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM) at Amazon.com Services LLC. Skills: IT Support, Hardware Repair, Software Support. Perform repair and preventative maintenance. Utilize voice and agent chat”
What You'll Achieve.
Ensure timely resolution of support requests
Industry & Context.
Problem-solving abilities
On-call duties
What They're Looking For.
Must Have
1+ years Windows, Mac or Linux OS support, High degree of customer service, Troubleshoot integrated computer systems, Maintain zebra thermal printers, Troubleshoot thin clients, PCs, scanners, Troubleshoot portable handheld terminals, Network troubleshooting and support
Nice to Have
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications
What You'll Do.
Perform repair and preventative maintenance
Utilize voice and agent chat
Use web portal for issue management
Troubleshoot IT equipment
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot connectivity issues
Assist vendors with triage
Assist vendors with updates
Handle support requests
Handle procedures across network
Assist in training new hires
Continuous learning of new technologies
Resolve hardware issues
Resolve software issues
Field telephone calls
Field email communication
Perform troubleshooting activities
Dispatch vendors for hardware service
Monitor incident management system
Ensure timely acknowledgement
Ensure timely resolution
Work within SLA parameters
Perform on-call duties
How You'll Work.
Team & Collaboration
Cross-functional teams; Third-party vendors
Communication Scope
Voice support; Agent chat; Web portal support
Applying for this IT Support Service Desk Assoc, Stores and Facilities Technology Support (WFM) role?
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