iGATE Technology
Manufacturing
ITSupportOfficer
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“IT Support Officer at iGATE Technology. Skills: IT Support, Network Support, Systems Administration. Maintain and support IT infrastructure. Ensure network uptime”
What You'll Achieve.
Ensure network uptime; Maintain 99. 9% uptime on production floor networks
Industry & Context.
Troubleshoot hardware/software issues; Troubleshoot ERP client issues
What They're Looking For.
Must Have
BCS (Bachelor of Computer Science), 0–1 year (internships or fresh graduates welcome), Understanding of TCP/IP, LAN, WiFi, basic firewall concepts, Basic knowledge of Windows Server (AD, DNS, DHCP), Linux (Ubuntu/CentOS), Basic hardware, software, and printer troubleshooting skills, Basic understanding of ERP modules (inventory, production), Willingness to learn, teamwork, communication, ability to work under supervision
Nice to Have
CompTIA IT Fundamentals (ITF+), Cisco CCNA (or currently studying), Linux Essentials, ERP Support
What You'll Do.
Maintain and support IT infrastructure
Ensure network uptime
Troubleshoot hardware/software issues
Support production floor systems
Maintain 99.9% uptime
Report ISP link issues
Perform routine checks on servers
Manage Active Directory users
Implement backup and recovery procedures
Troubleshoot ERP client issues
Respond to IT tickets
Maintain IT asset inventory
How You'll Work.
Team & Collaboration
Work under the guidance of senior team members; Coordinate with senior staff and ERP vendors
Communication Scope
communication
Full Job Description
We are looking for a **IT Support Officer** to assist in maintaining and supporting the IT infrastructure of our **production units** in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems. ### Key Responsibilities ### Network & Infrastructure Support · Assist in monitoring **firewalls** , **WiFi access points** , **LAN** , and **WAN** connectivity. · Help maintain **99.9% uptime** on production floor networks under supervision. · Support basic **VLAN** , **subnetting** , and **VPN** configurations. · Report ISP link issues and assist in failover testing. ### Systems Administration Support · Perform routine checks on **Windows Server** (AD, DNS, DHCP) and **Linux** servers. · Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs. · Assist in managing **Active Directory** users and permissions. ### Security & Compliance Support · Review basic firewall logs and report anomalies. · Help implement backup and recovery procedures for production data. ### ERP Support (Preferred) · Assist in troubleshooting ERP client issues on the production floor. · Coordinate with senior staff and ERP vendors for issue resolution. ### Production Floor Support · Respond to basic IT tickets (printers, scanners, machine connectivity). · Maintain IT asset inventory (switches, routers, access points, printers). **Requirements** * BCS (Bachelor of Computer Science) – **mandatory** (BSc CS, BS IT also accepted) * 0–1 year (internships or fresh graduates welcome) * Understanding of TCP/IP, LAN, WiFi, basic firewall concepts * Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS) * Basic hardware, software, and printer troubleshooting skills * Basic understanding of ERP modules (
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