Easygo
iGaming
ITSupportOfficer
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“IT Support Officer at Easygo. Skills: helpdesk support, technical assistance, problem-solving, Windows, macOS. Provide high-quality helpdesk support. Provide day-to-day support for a workforce of over 600”
What You'll Achieve.
making sure our technology runs smoothly and our teams can focus on doing their best work; ensuring every request is handled with care and efficiency
Industry & Context.
problem-solving; critical thinker; Demonstrated analytical thinking and problem-solving abilities
comfortable moving desks, installing monitors, getting involved in the practical side of keeping an office environment running
What They're Looking For.
Must Have
Prior experience in a technical support or helpdesk role, Good working knowledge of both Windows and MacOS, Natural talent for computing and an interest in IT and Technology, Good communication skills, with an ability to explain technical issues to non-technical people, Proactive and adaptable, with an ability to work with minimal supervision in a fast-paced environment, team player, dedicated to team success and continual improvement, Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail
Nice to Have
A degree or diploma in Information Technology, Computer Science, or a related field, Exposure to iGaming or related industry
What You'll Do.
Provide high-quality helpdesk support
Provide day-to-day support for a workforce of over 600
Take ownership of incoming IT tickets through Jira
resolving issues directly or escalating when needed
Welcoming new starters with the right tools on day one
Making sure our meeting rooms are ready for collaboration
Troubleshooting hardware or WiFi issues
Helping the team adopt new systems
Making sure everyone has the tools they need
Be one of the first responders for internal IT issues and tickets
Provide technical assistance
including in-person on-site deskside support
Interact with stakeholders to escalate and resolve IT issues in a timely manner
Assist with maintaining IT equipment including networking and laptops
Support office infrastructure including meeting room systems and AV equipment
Onboarding tasks including set up of workstations and desks for new starters
Receive and apply on-the-job training
troubleshooting steps
and decisions made during problem-solving
Contribute to the team's success by identifying areas of improvement and suggesting innovative solutions
How You'll Work.
Team & Collaboration
part of a collaborative IT team; Interact with stakeholders to escalate and resolve IT issues; Contribute to the team's success
Communication Scope
Good communication skills, with an ability to explain technical issues to non-technical people
Full Job Description
Provide high-quality helpdesk support as part of a collaborative IT team working across some of Melbourne's most exciting iGaming brands. What's in it for you? Are you a tech enthusiast with a sharp eye for detail? Do you thrive in a fast-paced environment? If you’re passionate about technology and problem-solving, we may have the perfect opportunity for you as our next IT Support Officer. At Easygo, we’re looking for someone who loves resolving technical issues, problem-solving and providing a high level of IT support. In this role, you'll have the chance to make an impact while continuously growing your technical skills. As an IT Support Officer, you’ll play a key role in investigating complex issues and finding technical solutions to help our teams run smoothly. If you're a critical thinker with a passion for technology, an eye for detail and an interest in the iGaming industry, this is the role for you. This role will only be advertised for one week as it is an urgent role. Your role with us: We are looking for an IT Support Officer to join our Melbourne office and be the first point of contact for our people when it comes to IT. In this role, you will provide day-to-day support for a workforce of over 600, making sure our technology runs smoothly and our teams can focus on doing their best work. You will take ownership of incoming IT tickets through Jira, resolving issues directly or escalating when needed, while ensuring every request is handled with care and efficiency. Your work will cover everything from welcoming new starters with the right tools on day one, to making sure our meeting rooms are ready for collaboration, and being a key part of the IT experience at every stage of the employee journey. There is a hands-on element to the role: you’ll be comfortable moving desks, installing monitors and getting involved in the practical side of keeping an office environment running. You’ll also support both Windows and macOS users, so being confident across dif
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