Amazon Servicos de Varejo do Brasil Ltda.
E-Commerce
ITSupportManager,OperationsTechnologySolutions(OTS)
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Support Manager, Operations Technology Solutions (OTS) at Amazon Servicos de Varejo do Brasil Ltda.. Skills: IT operations management, Team leadership. Hire, train, and develop a team of IT. Support all safety programs”
What You'll Achieve.
Meet or exceed contact and resolution Service Level Agreements (SLA)
Industry & Context.
Troubleshooting
Travel up to 30%, Engage in physical warehouse activities
What They're Looking For.
Must Have
Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, Experience with project management, Experience leading technology teams as an information technology operations manager, Advanced English
Nice to Have
Knowledge of hardware architectures, Experience with system management tools and client/server environments, Experience in troubleshooting
What You'll Do.
and develop a team of IT
Support all safety programs
Provide analytical and technical assistance for continuous improvement
Establish and maintain a positive
productive relationship with
Lead infrastructure builds in new facilities
and supervise day-to-day technical support
Troubleshoot customer service issues
Approve installations
and maintain team's ability to meet
Develop and maintain policies
Oversee management of equipment and parts inventory
and support recognition and communication programs
How You'll Work.
Team & Collaboration
Operational leadership and staff
Process & Methodology
Project management
Full Job Description
About Operations Technology Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About the Role THIS ROLE IS NOT VIRTUAL. You will be leading a team of IT professionals with various skill sets to provide world-class technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, th
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