Sircle Collection
Hospitality
ITSupportManager(m/f/d)
“IT Support Manager (m/f/d) at Sircle Collection. Skills: IT Support Management, Team Leadership, Process Optimization. Lead IT Support professionals. Mentor IT Support professionals”
What You'll Achieve.
Improve efficiency; Improve user satisfaction; Ensure reliability; Ensure security
Industry & Context.
Occasional travel, Periodic out-of-hours support, Weekend support
What They're Looking For.
Must Have
Relevant work experience, Excellent communication skills in English, General IT system administration experience, Knowledge of M365, Knowledge of Azure AD, Knowledge of Microsoft Endpoint Management, Knowledge of Windows Server, Experience with ticket system, Live in or around Amsterdam, Eligible to work in Netherlands
Nice to Have
Experience in hospitality industry, Experience in travel industry, Experience in retail, MacOs knowledge, JAMF knowledge
What You'll Do.
Lead IT Support professionals
Mentor IT Support professionals
Develop IT Support professionals
Manage daily IT operations
Ensure smooth ticket flow
Implement new ticketing system
Optimise ticketing system
Set clear KPIs for team
Ensure service excellence
Review IT vendor contracts
Manage IT vendor contracts
Review service agreements
Manage service agreements
Collaborate with other departments
Improve IT support processes
Provide out-of-hours support
Provide weekend support
How You'll Work.
Team & Collaboration
Cross-functional teams; Other departments
Communication Scope
English communication
Applying for this IT Support Manager (m/f/d) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Sircle Collection?
Real rants from real employees. Read before you apply.