Nebius
ITSupportManager
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Manager at Nebius. Skills: IT infrastructure, GPU clusters, IT support operations. Manage L1, L2, IT infrastructure and Field Network Engineers. Ensure high availability and reliability of GPU clusters”
What You'll Achieve.
Ensure high availability and reliability of GPU clusters and IT infrastructure; Ensure high service levels across hardware, network, and field support activities; Align support execution with broader data center objectives
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment, hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks, Solid understanding of data center operations, server platforms, and enterprise networking principles, Practical experience with IT service management processes (ITIL / ITSM), Basic proficiency with Linux/Unix operating systems and command-line tools, Proven ability to manage operational KPIs, incidents, and escalations, Analytical skills, Proactive mindset, sense of ownership, and the ability to lead teams in high-pressure environments, High proficiency in spoken and written English
Nice to Have
Relevant certifications and trainings
What You'll Do.
IT infrastructure and Field Network Engineers
Ensure high availability and reliability of GPU clusters
Act as primary escalation point for incidents
Monitor and drive SLA
and incident resolution performance
Oversee proactive maintenance
and problem management
Collaborate with infrastructure engineers
Maintain and improve support processes
Manage IT asset lifecycle activities
How You'll Work.
Team & Collaboration
Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
Communication Scope
High proficiency in spoken and written English
Full Job Description
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight. You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives. Your responsibilities will include Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations. Ensure high availability and reliability of GPU clusters and IT infrastructure Act as the primary escalation point for complex hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting
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