Amazon Italia Services Srl
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Support Manager at Amazon Italia Services Srl. Skills: IT Support Management, Service Delivery, Team Management. Manage a team. Build an organization”
What You'll Achieve.
High customer satisfaction; Consistently great work experience
Industry & Context.
Problem solving skills; Analytical skills
Traveling occasionally
What They're Looking For.
Must Have
Experience leading IT support teams, Experience leading IT operations teams, Solid understanding of networking, Solid understanding of desktop technology, Proven methods on providing innovative solutions, Ability to think creatively, Apply analytical skills, Apply problem solving skills, Driving issues to resolution, Experience dealing well with customers, Operating under pressure, Attention to detail, Excellent written communication skills, Excellent oral communication skills, Effectively influence business partners, Effectively negotiate business partners, Effectively communicate business partners, Effectively influence contractors, Effectively negotiate contractors, Effectively communicate contractors, Effectively influence vendors, Effectively negotiate vendors, Effectively communicate vendors, Get things done
Nice to Have
Bachelor's degree in Computer science, Bachelor's degree in IT related field, Experience in lean, Experience in six-sigma, Experience in process improvement, Experience in Systems Engineering position, Experience in Network Engineering position, Experience in planning IT integrations, Experience in delivery IT integrations, Experience in planning acquisitions, Experience in delivery acquisitions
What You'll Do.
Build an organization
Support regional growth
Sustain regional growth
Support customer need
Sustain customer need
Incorporate customer feedback
Address support concerns
Address usability concerns
Maintain customer satisfaction
Provide great work experience
Work in cross-functional environment
Travel to meet customers
Develop Operational Excellence metrics
Hold to Operational Excellence metrics
Dive deep into details
Understand customer interaction
How You'll Work.
Team & Collaboration
Cross-functional environment; Legal teams; Technical teams; Senior management teams; Site leadership
Communication Scope
Written communication; Oral communication
Full Job Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency. Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers Key job responsibilities • Directly manage a team, building an organization that can support and sustain regional growth and customer need. • Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region. • Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location. • Effectively defining/analyzing metrics to drive team behavior in pursuit of goals. • Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership. • Traveling occasionally to meet with remote staff and customers. • Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure Basic Qualifications: - Experience leading IT support or operations teams - A solid understanding of networking and desktop technology and proven methods on providing innovative solutions to customers. - An
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