Amazon Deutschland Services GmbH
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Support Manager at Amazon Deutschland Services GmbH. Skills: IT Support Management, Service Delivery, Team Management. Manage a team. Build an organization”
What You'll Achieve.
Support and sustain regional growth; Maintain very high customer satisfaction; Maintain consistently great work experience
Industry & Context.
Problem solving skills; Issue resolution
Occasional travel
What They're Looking For.
Must Have
Experience leading IT support teams, Experience leading IT operations teams, Solid understanding of networking, Solid understanding of desktop technology, Proven methods for innovative solutions, Ability to think creatively, Apply analytical skills, Apply problem solving skills, Drive issues to resolution, Deal well with customers, Operate under pressure, Attention to detail, Excellent written communication skills, Excellent oral communication skills, Effectively influence business partners, Effectively negotiate business partners, Effectively communicate with business partners, Get things done
Nice to Have
Bachelor's degree in Computer science, Bachelor's degree in IT related field, Experience in lean, Experience in six-sigma, Experience in process improvement, Experience in Systems Engineering, Experience in Network Engineering, Experience in planning IT integrations, Experience in delivery of IT integrations, Experience in IT integrations of acquired companies
What You'll Do.
Build an organization
Support regional growth
Sustain regional growth
Support customer need
Sustain customer need
Work with engineering teams
Work with operations teams
Incorporate customer feedback
Address support concerns
Address usability concerns
Maintain customer satisfaction
Work in cross-functional environment
Develop Operational Excellence metrics
Hold to Operational Excellence metrics
Dive deep into details
Understand customer interaction
Understand service interaction
Understand infrastructure interaction
How You'll Work.
Team & Collaboration
Cross-functional environment; With legal teams; With technical teams; With senior management; With site leadership
Communication Scope
Written communication; Oral communication
Full Job Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency. Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers Key job responsibilities • Directly manage a team, building an organization that can support and sustain regional growth and customer need. • Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region. • Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location. • Effectively defining/analyzing metrics to drive team behavior in pursuit of goals. • Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership. • Traveling occasionally to meet with remote staff and customers. • Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure Basic Qualifications: - Experience leading IT support or operations teams - A solid understanding of networking and desktop technology and proven methods on providing innovative solutions to customers. - An
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