ITSupport(Level1)

## Description BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for an IT Support - Level 1 who is eager to play a key role in supporting the high-performing teams at BIS.    About this role   In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner.    This is an in-person role based out of our Sherwood Park, AB office.  ## What you bring to the table Detail-Oriented Approach: Excelling in managing multiple tasks with precision and organization. Troubleshooting Expertise: Demonstrating strong abilities to diagnose and resolve technical issues efficiently. Microsoft Environment Knowledge: Possessing significant expertise with Microsoft tools, including SharePoint and Office 365. Problem Identification and Communication: Skilled at identifying technical problems and generating effective solutions while communicating them clearly. Team Support and Education: Collaborating with the team to educate members and resolve their technical issues. Effective Issue Resolution: Finding practical ways to address technical issues both in-person and remotely. Independent and Collaborative Work: Capable of working independently while contributing effectively as part of a team. ## Here's what you'll be doing System Configuration and Updates: Configuring, installing, and updating computer systems, network equipment, and peripheral devices. Technical Support: Responding promptly to technical support inquiries from team members, triaging inq