Dxc Technology
IT Services
ITSupportInternship(2026Intake)
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Internship (2026 Intake) at Dxc Technology. Skills: AI concepts, IT Infrastructure, Endpoint Device Management, Client Services, Communications, Network Systems, Production Support. Provide support to end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.)”
What You'll Achieve.
Enhance modern workplace solutions; Deliver a high level of customer satisfaction; Resolve at least 80% of calls online
Industry & Context.
Quickly diagnose triage issues
Intake: 2026, Duration: 6 months
What They're Looking For.
Must Have
Currently enrolled in a degree or Diploma program (Any computer related program) at College or University, Malaysian citizen, basic knowledge of Server and Desktop/Laptop Operating Systems, basic knowledge of PC/Server Hardware & Data Communications, basic knowledge of local/wide area networks and wireless networks, basic knowledge of DXC’s voice communication systems - support, administration, and planning, basic knowledge of network architecture and distributed operating systems, Basic knowledge of data center operations, processes and job control
What You'll Do.
Provide support to end users on their mobile and desktop platforms
Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops
In-depth knowledge of technical skills in hardware
Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses
infrastructure support
Expert on knowledge tools
client management tools and remote control software to help resolve at least 80% of calls online
without having to dispatch to service partners or desk side support technician
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction
Monitor queues for ticket misroutes
or those requiring deep investigation
Assist team with other duties required to maintain the call center operates smoothly
Frequently determines methods and procedures for new assignments
How You'll Work.
Team & Collaboration
Work closely with our technical team to support projects that enhance modern workplace solutions; May supervise the activities of other non-exempt employees
Communication Scope
Excellent verbal and written communication skills in Mandarin and English
Full Job Description
**Job Description:** DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. Start your career with a company that is passionate about developing and nurturing talent in a high-performance culture. About the Role We are looking for enthusiastic students to join our team as interns. This role offers hands-on experience in Artificial Intelligence (AI) concepts, IT Infrastructure, and Endpoint Device Management. You will work closely with our technical team to support projects that enhance modern workplace solutions. Key Responsibilities * Provide support to end users on their mobile and desktop platforms. * Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.). * In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and documentation. * Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician. * Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction. * Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. * Assist team with other duties required to maintain the call center operates smoothly. * Frequently determines methods and procedures for new assignments. May supervise the activit
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