Studyportals
Higher Education
ITSupportIntern(Cloud&AI)
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Intern (Cloud & AI) at Studyportals. Skills: Cloud technologies, Microsoft 365, AI. Support IT helpdesk. Resolve user issues”
Industry & Context.
Problem solving mindset; Troubleshooting
Available 4-5 days a week, Available for at least 5 months, Present at Eindhoven office
What They're Looking For.
Must Have
HBO program in IT, Currently in the Netherlands, Available 4-5 days a week, Available for at least 5 months, Proficient in English, Great English writing skills, Interest in cloud technologies, Interest in Microsoft 365, Enjoy helping people, Problem solving mindset, Explain complex IT topics, Proactive, Curious, Not afraid to take initiative, Interest in cybersecurity, Interest in modern workplace technologies, Interest in AI, Interest in emerging technologies
Nice to Have
Familiarity with Microsoft tools, Familiarity with Entra ID, Familiarity with Intune, Familiarity with M365
What You'll Do.
Resolve service requests
Assist with onboarding employees
Assist with offboarding employees
Manage identities in Microsoft Entra ID
Manage access in Microsoft Entra ID
Support device management via Microsoft Intune
Maintain IT documentation
Improve IT documentation
Maintain knowledge bases
Improve knowledge bases
Help colleagues understand IT solutions
Contribute to maintaining secure IT environment
Configure workstations
Maintain workstations
Support IT operations
How You'll Work.
Communication Scope
Explain complex IT topics
Full Job Description
Are you excited about solving real IT challenges in a modern cloud environment? Are you curious about how AI can transform the way people work? Then this internship might be your perfect match! **About Studyportals** Studyportals is the global leading study choice platform helping 50+ million students each year find the right university abroad. With headquarters in Eindhoven and offices worldwide, we connect students to life-changing study opportunities. As an IT Support Intern, you will support our internal IT operations and help colleagues (our everyday superheroes) work efficiently, securely, and confidently with technology. You’ll gain hands-on experience in a cloud-only Microsoft environment, while contributing to real improvements in how we work and adopt AI. This role is perfect for someone curious, proactive, and eager to learn by doing. **Your day to day responsibilities** You will: * Support the IT helpdesk by resolving user issues and service requests * Assist with onboarding and offboarding employees * Manage identities and access in Microsoft Entra ID (cloud-only) * Support device management via Microsoft Intune * Maintain and improve IT documentation and knowledge bases * Help colleagues understand IT solutions in a simple, user-friendly way * Contribute to maintaining a secure IT environment (cybersecurity focus) * Explore and support AI use cases within the organization * Install, configure, and maintain hardware and workstations while supporting IT operations **AI & your graduation assignment** We strongly believe in AI as a driver for productivity and innovation. During your internship, you can work on a graduation assignment such as: * Developing an AI adoption framework to help employees integrate AI into their daily work * Exploring how tools like Microsoft Copilot can improve workflows * Researching how to scale AI adoption across teams You’ll be encouraged to act as an AI champion, bringing new ideas and experimentation into the organization.
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