Eucalyptus
ITSupportIntern
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“IT Support Intern at Eucalyptus. Skills: IT support, hardware support, software support, troubleshooting. Providing high-quality hardware and software support for employees in our Sydney office. Helping with IT support tickets for hardware, software, and access management”
What You'll Achieve.
Providing high-quality hardware and software support; Enabling a high-quality employee experience; Streamline IT process efficiency
Industry & Context.
Experience troubleshooting hardware and software issues
What They're Looking For.
Must Have
Current university student studying a degree related to Information Technology, Previous experience in an IT support role, or demonstrated technical initiative through university societies, personal projects, or community involvement, Comfortable working with macOS and cloud-based tools (e. g. Google Workspace, Slack, Notion), Experience troubleshooting hardware and software issues, Keen interest in learning technical and non-technical skills in a fast-paced environment, communicator with the ability to build working relationships with non-technical stakeholders, Well-organised with high attention to detail
What You'll Do.
Providing high-quality hardware and software support for employees in our Sydney office
Helping with IT support tickets for hardware
and access management
Enabling a high-quality employee experience by running our technology onboarding and offboarding processes
Supporting meeting room video conferencing and providing audio-visual (AV) system support for internal events
Conducting stock takes of our IT assets and ensuring accurate records are maintained
Automating manual tasks to streamline IT process efficiency
How You'll Work.
Team & Collaboration
Part of a cross-functional Trust Team (IT, cybersecurity and infrastructure); Working in a global team with team members in Sydney, Manila, and London; Learn from leaders across Australia, the UK, Germany, and Japan; Collaborate with teams in the Philippines and South Africa
Communication Scope
communicator with the ability to build working relationships with non-technical stakeholders
Full Job Description
About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan About the role (What you'll be doing) Eucalyptus is looking for a passionate student to join our Trust Team as an IT Support Intern. The IT Support Intern is responsible for providing high-quality hardware and software support for employees in our Sydney office. This role reports to our IT Operations Manager and is part of our cross-functional Trust Team (IT, cybersecurity and infrastructure). This role is based in Sydney with flexibility to work full-time over university holidays and 3 days per week during university semesters. Some highlights of this role include: Helping with IT support tickets for hardware, software, and access management Enabling a high-quality employee experience by running our technology onboarding and offboarding processes Supporting meeting room video conferencing and providing audio-visual (AV) system support for internal events Conducting stock takes of our IT assets and ensuring accurate records are maintained Automating manual tasks to s
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