ITSupportIntern

About Binance.US:  Binance.US is America’s home to buy, trade, and earn digital assets. As a licensed and regulated U.S. crypto platform, we provide secure, reliable access to more than 190 of the world’s most popular cryptocurrencies, all with some of the lowest fees in the industry. We’re a remote-first team of innovators building the bridge between traditional finance and Web3, helping bring financial freedom within reach for all. To learn more, visit www.binance.us http://www.binance.us. All roles supporting Binance.US http://Binance.US are employed via BAM Management US Holdings Inc. or BAM Management Canada Holdings Inc. About This Role: As an IT Support Intern at Binance.US http://Binance.US, you’ll be embedded within our IT Operations team, reporting to the Director of Security Operations. You’ll play a hands-on role supporting internal systems and end-user technology, contributing to operational excellence across the organization. This internship offers exposure to identity and access management, enterprise productivity platforms, endpoint management, and cross-functional collaboration with teams such as Security, Compliance, People, and Engineering. Core Responsibilities: - Troubleshoot operating systems and software applications across the organization. - Respond to and resolve trouble tickets in a timely manner. - Apply patches, updates, and security configurations to systems. - Manage user accounts and permissions, primarily through Okta - Configure and manage mobile devices using an MDM platform. Specific Tool Expertise: - Administer and maintain Okta for user lifecycle management, authentication, and authorization. - Configure and customize Slack for team communication and integrate it with other tools. - Manage resources and services within enterprise productivity suites such as Google. - Jira Service Management for ticketing. Preferred Skills/Experience: - Working towards or recently completed a degree in Computer Science, Information Systems, or a