CubX Inc.
managed service provider
ITSupportEngineer(Tier2)
“IT Support Engineer (Tier 2) at CubX Inc.. Skills: Microsoft 365, Networking, Endpoint Management, Azure. Provide Level 2/3 helpdesk support. Administer Microsoft 365 environments”
What You'll Achieve.
ensuring seamless technology operations; enhance client satisfaction
Industry & Context.
proactive problem-solving; remediate technical issues
occasional after-hours/on-call support, Willing and able to travel approximately 15%
What They're Looking For.
Must Have
At least 2 years of experience in an MSP or Level 2 helpdesk environment, Advanced administration experience with Microsoft 365, Hands-on networking troubleshooting and configuration experience, Experience configuring and troubleshooting Windows and macOS endpoints, Experience configuring email authentication and security records, Hands-on hardware and software support experience, Experience using at least one ticketing or ITSM system, Experience in a customer-facing IT support role communicating directly with business clients, Authorized to work in the United States, Available for after-hours/on-call support
Nice to Have
Experience participating in IT projects, Bachelor’s degree in Computer Science or a closely related field, Experience supporting iOS and Android devices, Experience using Microsoft Intune and Windows Autopilot, Basic Azure administration knowledge, PowerShell scripting and automation experience, Experience providing end-user or client training, Holds at least one relevant certification, Experience with Microsoft Entra ID advanced features, Willing and able to travel approximately 15% for client site visits or projects
What You'll Do.
Provide Level 2/3 helpdesk support
Administer Microsoft 365 environments
Configure and troubleshoot networking components
Manage endpoints using Microsoft Intune
Assist with Azure administration
Configure email security protocols
Troubleshoot and support hardware and software issues
and client communications
Participate in IT projects
Provide occasional after-hours/on-call support
Deliver client training
Proactively identify and remediate technical issues
How You'll Work.
Team & Collaboration
Join a collaborative team; work closely together; work with product team
Communication Scope
client communications
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