ITSupportEngineerSpecialist

At Rapido Solutions Group, we connect fast-growing U. S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U. S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth. 📍 Location: León 🕒 Schedule: Monday to Friday 8:00 - 17:00 🌐 English Level: B2 Intermediate 💵 Salary: $24,500 MXN / month 🎁 Additional Benefits: $1,000 MXN grocery vouchers $500 MXN punctuality bonus 4% of savings fund The IT Support Engineer Specialist serves as the primary IT point of contact for the Leon office, providing comprehensive technical support to all users. This role focuses on resolving Level 1 and 2 technical issues, including network troubleshooting, hardware and software support, and escalating Level 3 problems efficiently. The ideal candidate is a goal-oriented problem solver with strong network skills and a commitment to delivering excellent customer service. Key responsibilities: • Install, configure, and maintain computer hardware, software, systems, printers, peripherals, and network devices (routers, switches, etc.). • Monitor and maintain computer systems and network infrastructure, proactively identifying and resolving potential issues. • Respond promptly and professionally to service requests and incidents, adhering to established SLAs. • Provide technical support to end-users across all business units, troubleshooting hardware, software, and network connectivity problems. • Set up and manage user accounts and access permissions. • Diagnose and resolve network connectivity issues, including LAN/WAN, Wi-Fi, and VPN problems. • Repair or replace computer equipment and network components as needed. • Test and evaluate new technologies and software. • Maintain accurate inventory records of all IT equipment an