Fundraise Up
Technology
ITSupportEngineerL2
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer L2 at Fundraise Up. Skills: IT Support, Access Governance, SaaS Administration. Handle L1 escalations. Triage tickets”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
5 years in IT support, 3-5 years at L2 / Sysadmin level, Troubleshooting skills, End-to-end ticket ownership, macOS administration, Google Workspace admin skills, Understanding of security, Incident handling knowledge, Comfortable with identity, Ability to write documentation, Mentor L1 staff
Nice to Have
Admin ownership in multiple SaaS tools, Automation experience, Knowledge of 1Password, Experience with Jira Service Management, Familiarity with vendor/license management, Experience with MDM / endpoint tooling
What You'll Do.
Handle L1 escalations
Perform admin operations
Handle complex requests
Decommission outdated tools
Develop incident playbooks
Maintain incident playbooks
How You'll Work.
Team & Collaboration
Global team; Distributed team
Full Job Description
Highlights: Base Salary: 2000 - 2500 USD/month gross Location: Poland Stock options Languages: Fluent in Russian and English Working hours: 09:00 - 18:00 CET About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond opera
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