Fundraise Up
SaaS
ITSupportEngineerL2
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Engineer L2 at Fundraise Up. Skills: IT Support, Sysadmin, macOS administration, Google Workspace admin, security and incident handling, identity management, automation. intake, triage, diagnosis, and resolution of tickets not closed at L1. admin operations in corporate tools”
What You'll Achieve.
improving our efficiency and security posture
Industry & Context.
troubleshooting skills; end-to-end ticket ownership; diagnosis; complex technical requests
Fluent in Russian
What They're Looking For.
Must Have
5 years in IT support, 3–5 years at L2 / Sysadmin level, troubleshooting skills, end-to-end ticket ownership, Hands-on experience with macOS administration and end-user troubleshooting, Google Workspace admin skills, Understanding of security and incident handling, Comfortable with identity understands how SSO / SAML / SCIM affect onboarding/offboarding, Ability to write and keep documentation up to date, Admin ownership in multiple corporate SaaS tools, Automation experience (scripts / APIs / Zapier / n8n or equivalents), Experience with Jira Service Management (as a user or admin) or similar tools, Familiarity with vendor/license management processes
Nice to Have
Knowledge of 1Password or similar in a corporate context, Experience with MDM / endpoint tooling
What You'll Do.
and resolution of tickets not closed at L1
admin operations in corporate tools
complex technical requests
alerts from monitoring systems
evaluate new tools and roll out after decommission outdated tools
develop and maintain playbooks for phishing
suspicious sign-ins in Google Workspace
and credential/access rotation
actively use AI in their day-to-day work
identify where AI can change the shape of problems in their function
grow their fluency as the tools evolve
How You'll Work.
Team & Collaboration
share responsibility for complex technical escalations across time zones; thoughtful collaboration; operate like a focused team; collaboration with Devices & Infrastructure owner
Communication Scope
Fluent in Russian and English
Full Job Description
Highlights: Base Salary: 2000 - 2500 USD/month Location: Argentina Stock options Languages: Fluent in Russian and English About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full o
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