Fundraise Up
SaaS
ITSupportEngineerL2
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Engineer L2 at Fundraise Up. Skills: IT Support, Sysadmin, macOS administration, Google Workspace administration, security and incident handling, identity management, SaaS administration, automation. intake, triage, diagnosis, and resolution of tickets not closed at L1. admin operations in corporate tools”
What You'll Achieve.
improving our efficiency and security posture
Industry & Context.
troubleshooting skills; diagnosis; complex technical requests
Fluent in Russian
What They're Looking For.
Must Have
5 years in IT support, 3–5 years at L2 / Sysadmin level, troubleshooting skills, end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope), Hands-on experience with macOS administration and end-user troubleshooting, Google Workspace admin skills (roles, logs, security settings), Understanding of security and incident handling (phishing / account compromise), Comfortable with identity understands how SSO / SAML / SCIM affect onboarding/offboarding), Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks), Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management, Automation experience (scripts / APIs / Zapier / n8n or equivalents), Knowledge of 1Password or similar in a corporate context, Experience with Jira Service Management (as a user or admin) or similar tools, Familiarity with vendor/license management processes (renewals, usage reporting), Experience with MDM / endpoint tooling
Nice to Have
mentor L1
What You'll Do.
and resolution of tickets not closed at L1
admin operations in corporate tools
complex technical requests
alerts from monitoring systems
decommission outdated tools
develop and maintain playbooks for phishing
suspicious sign-ins in Google Workspace
and credential/access rotation
actively use AI in day-to-day work
identify where AI can change the shape of problems
How You'll Work.
Team & Collaboration
share responsibility for complex technical escalations across time zones; joining a team where quality, mentorship, and mutual respect come first; operate like a focused team - where every task matters and every voice is heard; thoughtful collaboration
Communication Scope
Fluent in Russian and English
Process & Methodology
end-to-end ticket ownership
Full Job Description
Highlights: Base Salary: 2000 - 2500 USD/month Location: Brazil Stock options Languages: Fluent in Russian and English About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role We are looking for a proactive and security-minded IT Support Engineer (L2) to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take full owne
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