Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, worldwide grocery stores
ITSupportEngineerII,WorkplaceandBackOfficeTechnologySupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer II, Workplace and Back Office Technology Support at Amazon.com Services LLC. Skills: IT support, System administration, Troubleshooting. Address daily incident tickets. Maintain operational policies”
What You'll Achieve.
Increase efficiency; Increase customer satisfaction; Increase team performance; Drive operational excellence; Meet SLAs
Industry & Context.
Troubleshooting; Systemic problems
What They're Looking For.
Must Have
3+ years Windows Server technologies, 4+ years technical support experience, 3+ years corporate OS support
Nice to Have
3+ years supporting Windows server, Driving IT projects, Networking technology experience
What You'll Do.
Address daily incident tickets
Maintain operational policies
Partner with business partners
Monitor system performance
Optimize system performance
Implement security protocols
Maintain system security
Provide operational readouts
Provide training to junior members
How You'll Work.
Team & Collaboration
Work closely with team; Work closely with business partners
Communication Scope
Operational readouts
Process & Methodology
IT projects
Full Job Description
Are you ready to dive into the heart of supporting World Wide Grocery technology and play a crucial role in keeping systems, wide array applications, and infrastructure running smoothly? We're seeking a talented and versatile Support Engineer to join our dynamic and fast moving team to support the infrastructure for World Wide Grocery and corporate Whole Foods team members. This role will engage in systems analysis, installation, and customization across multiple platforms (Windows/Mac). Become our go-to expert for hardware, software, and infrastructure troubleshooting. You will provide top-notch technical support and guidance to junior team members while taking on the responsibility of identifying and creating processes to increase efficiency, customer satisfaction, and overall team performance to drive operational excellence across the team. If you're passionate about technology, thrive in a fast-paced environment, and are ready to make a significant impact, this role is for you! Join us in shaping the future of our organization's technological landscape. Key job responsibilities - Address daily incident tickets and system compliance requirements - Develop and maintain operational policies and procedures - Partner with business partners and stakeholders to address escalations. - Monitor and optimize system performance in standalone and multi-tiered environments - Implement and maintain system security protocols through vulnerability management - Review metrics daily to ensure the team is meeting SLA's - Audit tickets to ensure compliance to operational standards - Provide regular operational readouts with operational enhancement suggestions to managers on a regular basis - Provide training to junior team members for new support objectives and changes with existing support. A day in the life This role works closely with the team to manage the daily operations for inbound support, while also leveraging data and metrics to enhance operational effectiveness daily. You
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