Amazon Japan G. K.
Logistics
ITSupportEngineerI,OpsTechSolutions(OTS)FixedField
“IT Support Engineer I, Ops Tech Solutions (OTS) - Fixed Field at Amazon Japan G. K.. Skills: IT support, Infrastructure management, Troubleshooting, System operations. Provide internal help desk support. Manage IT infrastructure”
What You'll Achieve.
Ensure stable IT infrastructure operation; Meet customer demand; Improve warehouse operations
Industry & Context.
Technical problem-solving; Troubleshooting; Root cause analysis
Shift work, Night shifts, On-call duty, Business travel, Relocation
What They're Looking For.
Must Have
3+ years server software/hardware troubleshooting, 3+ years client device troubleshooting, 3 years infrastructure knowledge, 1+ years Linux system building, 1+ years Linux system operations, Team lead experience, Japanese contract/manual comprehension, Japanese meeting participation, Japanese client negotiation, English communication willingness
Nice to Have
5+ years server/network build/ops, 5+ years project management, 5+ years leadership experience, Data center facility support, Field engineer experience, Consulting experience
What You'll Do.
Provide internal help desk support
Manage IT infrastructure
Troubleshoot IT systems
Support client devices
Conduct first-line support
Perform server room operations
Support project implementations
Ensure safety management
Support new business introductions
Coordinate with other teams
Improve warehouse operations
Propose consulting solutions
How You'll Work.
Team & Collaboration
Cross-functional teams; International teams
Communication Scope
Technical documentation; Chat communication
Process & Methodology
Project management, Leadership
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