Amazon Japan G. K.

Logistics

ITSupportEngineerI,OpsTechSolutions(OTS)FixedField

$5500–7500k ~AI est. Nagareyama-shi, Chiba, Japan FULL TIME
The Brief

“IT Support Engineer I, Ops Tech Solutions (OTS) - Fixed Field at Amazon Japan G. K.. Skills: IT support, Infrastructure management, Troubleshooting, System operations. Provide internal help desk support. Manage IT infrastructure”

What You'll Achieve.

Ensure stable IT infrastructure operation; Meet customer demand; Improve warehouse operations

Industry & Context.

Logistics
Problems you'll solve

Technical problem-solving; Troubleshooting; Root cause analysis

Eligibility Requirements

Shift work, Night shifts, On-call duty, Business travel, Relocation

What They're Looking For.

Must Have

3+ years server software/hardware troubleshooting, 3+ years client device troubleshooting, 3 years infrastructure knowledge, 1+ years Linux system building, 1+ years Linux system operations, Team lead experience, Japanese contract/manual comprehension, Japanese meeting participation, Japanese client negotiation, English communication willingness

Nice to Have

5+ years server/network build/ops, 5+ years project management, 5+ years leadership experience, Data center facility support, Field engineer experience, Consulting experience

What You'll Do.

Provide internal help desk support

Manage IT infrastructure

Troubleshoot IT systems

Support client devices

Conduct first-line support

Perform server room operations

Support project implementations

Ensure safety management

Support new business introductions

Coordinate with other teams

Improve warehouse operations

Propose consulting solutions

How You'll Work.

Team & Collaboration

Cross-functional teams; International teams

Communication Scope

Technical documentation; Chat communication

Process & Methodology

Project management, Leadership

Free ATS check

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