Amazon Commercial Services Pty Ltd

Operations, IT, Support Engineering, Technical Services, operations

ITSupportEngineerI,OperationsTechnologySolutions(OTS)

A$65–85k ~AI est. Ravenhall, Victoria, Australia FULL TIME
The Brief

“IT Support Engineer I, Operations Technology Solutions (OTS) at Amazon Commercial Services Pty Ltd. Skills: IT support, Troubleshooting. Provide first level technical support. Support multiple buildings”

Industry & Context.

Operations, IT, Support Engineering, Technical Services, operations
Problems you'll solve

Troubleshooting

Eligibility Requirements

Flexibility is a must, Lift up to 49 pounds, Stand/walk during shifts, Push, pull, squat, bend, and reach

What They're Looking For.

Must Have

1+ years Windows, Mac or Linux support, Troubleshoot integrated systems, Maintain zebra printers, Troubleshoot thin clients, PCs, scanners, handheld terminals, Knowledge of networking protocols, Work flexible schedule/shift/work area, Lift up to 49 pounds, Stand/walk during shifts up to 12 hours, Frequently push, pull, squat, bend, and reach

Nice to Have

Experience in dynamic environment, High degree of customer service, Written and verbal communication, Present complex technical information, Manage multiple projects and priorities

What You'll Do.

Provide first level technical support

Support multiple buildings

Allocate and maintain IT equipment

Manage customer requests simultaneously

Troubleshoot IT related equipment

Learn new technologies

Participate in career development

How You'll Work.

Team & Collaboration

Work with colleagues; Work with remote support teams; Work with business

Communication Scope

Present technical information

Free ATS check

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